iiNet maintains a presence on many social media channels, including Twitter. (@iinet).
On occasion we may ask you to email us some specific details about your account in order to assist you with a query - these requests may come from the @iiNet account or one of the accounts listed below - these are confirmed accounts of current staff members:
Paul Guidera: @iiguido
Tal Waterhouse: @iiTalW
Darryn Alexander: @iiDarryn
Brianna Burgess: @iiBri_
Chris May: @ii_cMay
Josh McKenzie: @ii_Joshy
Leo Yarnold: @iiLeoY
Waheeb Isaacs: @iiWaheeb
Maajidah Alexander: @iiMaaj
Note: Staff email addresses will always end in "@staff.iinet.net.au" or "@corporate.iinet.net.au"
Tweets coming from accounts other than the @iiNet account are entirely the opinion of the author and not representative of iiNet's position or beliefs. For iiNet specific queries, we recommend Tweeting at the @iiNet account for the most efficient turnaround time as many individuals use social media in their spare time and may not currently be at work.
For detailed queries (Twitter responses can only be 140 characters, after all!) we recommend calling or emailing one of our customer service centers and making use of iiNet's robust complaints escalation process.
We keep a copy of your interactions with us via social media, to assist us in meeting our commitment of excellent customer service. For more information, have a read of our privacy statement.