iiNet - connect better

Technical Support

Support & billing: 13 22 58

Sales

Sales: 13 19 17

Login to iiNet

Need help?

Are you an iiNet agent?

Login here.

Online Help

Search our self help articles to find what you need.

Connecting to a WiFi Network

This article will teach you how to connect to your modem's WiFi (wireless) network using a computer, smartphone or tablet.

Select one of the links below to jump to a query:

Things you’ll need

  • A WiFi router/modem, such as the ones we sell.
     
  • Your WiFi network name (SSID) and password (WPA). If you need to set up, check or change the WiFi network name or password, you'll need to check your modem's setup guide or user manual for instructions on how to do this. See iiNet modem setup guides.
     
  • A computer, laptop or other device with a built-in WiFi adapter or a plugin USB WiFi adapter (available from all good computer stores).
     

Connect to WiFi with Windows 10

  1. On your desktop, click the Network icon in bottom right-hand corner of your screen. This will bring up a list of available connections.
     

     
  2. Find the name (SSID) of your WiFi network and click on it.
     
  3. Ensure Connect Automatically is ticked and then click Connect.
     
  4. Enter your WiFi password.
     
  5. You'll see an option that says "Share this network with my contacts". We recommend you don't tick this box.

    This option is a part of a brand new feature in Windows 10 called WiFi Sense - it's not particularly useful unless your visitors also have Windows 10 devices. We recommend you don't tick this box until the Windows 10 settings make it clearer about exactly who you're sharing access with, or allow you to choose specific contacts. At the moment, you need to nominate your entire contacts list for an app such as Skype, which may include people you don't want to share WiFi with if they ever visit.
     

  6. Click OK to finish. Your computer should remember your password for you from now on.

 

Connect to WiFi with Windows 8

  1. Open the Desktop view.
     

     
  2. Click the Network icon in the bottom right-hand corner of your screen. This will bring up a list of available network connections.
     

     
  3. Find the name (SSID) of your WiFi network and click on it.
     

     
  4. Ensure Connect Automatically is ticked and then click the Connect button.
     
  5. Enter your WiFi password, and then click OK to finish. Your computer should remember your password for you from now on.
     

 

Connect to WiFi with Windows 7

  1. On your desktop, click the Network icon in bottom right-hand corner of your screen. This will bring up a list of available connections.
     

     
  2. Find the name (SSID) of your WiFi network and click on it.
     
  3. Ensure Connect Automatically is ticked and then click the Connect button.
     

     
  4. You’ll be asked to enter your Security key, which is your WiFi password (WPA). Type it in, and then click OK. Your computer should remember your password for you from now on.
     

 

Connect to WiFi with Windows Vista

  1. Open the Start menu in the bottom left-hand corner of your screen, and then select the Network option from the right-hand column.
     

     
  2. Select Network and Sharing Center from the top menu bar. Alternatively, start typing "Network and Sharing Centre" in the Search bar in the top right-hand corner of the pop-up window.
     

     
  3. Click Connect to a network in the left-hand column.
     

     
  4. Select the name (SSID) of your WiFi network from the list of available connections and then click the Connect button.
     

     
  5. You’ll be asked to enter your Security key, which is your WiFi password (WPA). Type it in, and then click Connect. Your computer should remember your password for you from now on. Please note that your computer may ask you to "Set a location" for the network you've just joined - just select "Home".
     

 

Connect to WiFi with Windows XP

  1. Open the Start menu in the bottom left-hand corner of your screen, and then select the Connect To option from the right-hand column.
     
  2. Select Wireless Network Connection.
     

     
  3. Select the name (SSID) of your WiFi network from the list of available connections and then click the Connect button.
     

     
  4. You’ll be asked to enter your Network key, which is your WiFi password (WPA). Type it in, and then click OK. Your computer should remember your password for you from now on.
     

 

Connect to WiFi with MAC OSX

  1. In the upper right-hand corner of your screen, click the AirPort icon and select Turn AirPort On.
     

     
  2. Clicking the AirPort icon will now bring up a list of available WiFi networks. Select your network name (SSID) from this list.
     

     
  3. Enter your WiFi password, and then tick Remember this network to ensure your computer remembers your password for you from now on. Click OK to finish.
     

 

Connect to WiFi with macOS

  1. In the upper right-hand corner of your screen, click the Wi-Fi icon and select Turn Wi-Fi On.
     

     
  2. Clicking the Wi-Fi icon will now bring up a list of available WiFi networks. Select your network name (SSID) from this list.
     

     
  3. Enter your WiFi password, and then tick Remember this network to ensure your computer remembers your password for you from now on. Click OK to finish.
     

 

Connect to WiFi with Apple iOS

These instructions will work for Apple iOS 6, 7, 8, 9 and 10. Screenshots have been taken using iOS 7.

  1. Tap the Settings icon to open the Settings menu.
     

     
  2. Tap WiFi.
     

     
  3. Select the name (SSID) of your WiFi network from the list of available connections.
     

     
  4. Enter your WiFi password and then tap Join to finish. Your iOS device should remember your password for you from now on.
     

 

Connect to WiFi with Android OS

Please note: The appearance of Android OS can vary depending on software version, but these instructions should serve as a rough guide. If these instructions don't work for you, please check your handset manufacturer's website for support information.

  1. Open the Settings menu. This is usually down by sliding your finger down from the top of the screen and tapping the cog icon.
     

     
  2. Tap WiFi.
     
     
     
  3. Select the name (SSID) of your WiFi network from the list of available connections.
     

     
  4. Enter your WiFi password and then tap Connect to finish. Your Android software should remember your password for you from now on.
     

 

Connect to WiFi via WPS

WPS (WiFi Protected Setup) is available on most smartphones, tablets and Windows computers, however it is not supported on Mac OSX computers, iPads, iPods or iPhones.

IMPORTANT: WPS connections have similar permissions to Guest WiFi. You'll be able to use the internet, but you won't be able to access other devices on your home network or log into you modem's default gateway to configure the modem settings. If you need to configure your modem, please follow the instructions for your device's operating system to enter the WiFi password.

If your modem features WPS, you can use it to connect WPS-enabled devices to your WiFi without needing to supply the WiFi password, which is useful if you have visitors.

The instructions for WPS can vary for different modems, software and devices, so please check the manufacturer's website for support information if these steps don't work for you. Here's some general advice for a WPS connection:

  1. Take your WPS-enabled device to the same room as your modem.
     
  2. Press the WPS button on your modem (typically on the back or side) to turn on WPS search mode.
     
  3. Turn on WPS search mode for your device. If you're not sure where this option is in your device's settings, please check the manufacturer's website for support information.
     
  4. Once both devices have WPS search mode turned on, they should establish a connection to each other automatically.
     
  5. If the connection fails, you can always try again. Keep in mind that search mode only stays activated for 2 minutes or less.

Was this article helpful?

YesNo

Can't find what you're looking for?

If you need a hand, our friendly Support Team is available 24/7. Just shoot us an email or call 13 22 58 and we'll be happy to help.

Try another search Call us on 13 22 58 Tweet us at @iinet