iiNet - connect better

Technical Support

Support & billing: 13 22 58

Sales

Sales: 13 19 17

Login to iiNet

Need help?

Are you an iiNet agent?

Login here.

Online Help

Search our self help articles to find what you need.

Email Setup on an iPhone, iPad or iPod

This article will show you how to set up an email account on an iPad, iPhone or iPod running iOS 7 or later.

Select one of the links below to jump to a query:

 

Automatic Setup (Recommended)

  1. If you have another email account, send a test email to the email address you're setting up. Alternatively, ask a friend or family member to send you an email.
     
  2. Open Safari and tap the address bar. Enter webmail.iinet.net.au into the address bar and then tap Go. On this web page, tap Download the Profile.

     
  3. Enter your email address and password, and then tap Get My iOS Profile.

     
  4. Tap Install in the upper right corner of the screen. If you have a passcode/PIN to unlock your iPhone's Lock screen, you may need to enter it to continue the installation.

     
  5. If you get a warning that the profile is unsigned, don't worry. This is just an alert that going ahead with the installation will change the email settings on your iPhone, which is what you want when you're setting up a new email account. Just tap Install Now to continue.

     
  6. Enter your name as you'd like it to appear on emails you send and then tap Next.

     
  7. If you're prompted for the password for the incoming and/or outgoing mail server, just enter your email password for both and then tap Next.
     
  8. Your email, calendar and contacts should be installed on your device. Tap Done to finish. You should now be able to access your iiNet email through the Mail app. If your test email arrives in your inbox, you know your email account is up and running!
     

     

Editing or removing the Automatic Setup Profile

  • If you wish to change the label of this mailbox, you'll find it listed in Settings > Mail, Contacts, Calendars.
  • To uninstall a profile, you'll need to go to Settings > General > Profile > iiNet Mobile Config > Delete Profile. If you have a passcode/PIN to unlock your iPhone's Lock screen, you may need to enter it in order to delete the profile.

 

Manual Setup in iOS

These instructions should work for iOS 7, 8 and 9.

  1. If you have another email account, send a test email to the email address you're setting up. Alternatively, ask a friend or family member to send you an email.
     
  2. On the home screen, tap the Settings icon.
     
  3. Tap Mail, Contacts, Calendars.
     
  4. Tap the Add Account option.
     
  5. Tap the Other option and tap Add Mail Account.
     
  6. Enter the following details and then tap Next:

    Name: Your name as you'd like it to appear on emails you send
    Email: Your full iiNet email address
    Password: Your iiNet email address password
    Description: The label you'd like for this email address in your Mail app
     

  7. Tap the IMAP option at the top of the screen (POP3 is not recommended for mobile devices) and then confirm that the following settings are correct (most settings will be filled out automatically). If your email address doesn't end in "@iinet.net.au", please see iiNet Group Email Settings.

    Incoming Host Name: mail.iinet.net.au
    Incoming Username: Your iiNet email address without the "@iinet.net.au"
    Incoming Password: Your iiNet email address password

    Outgoing Host Name: mail.iinet.net.au
    Outgoing User Name: Leave blank*
    Outgoing Password: Leave blank*

    * If your mobile broadband service isn't supplied by iiNet, please enter your iiNet email address user name and password.
     

  8. Tap Next.
     
  9. Adjust the on/off sliders for the services you'd like to sync and then tap Save to finish.
     
  10. You should now be able to access your iiNet email through the Mail app. If your test email arrives in your inbox, you know your email account is up and running!
     

 

Advice for iOS7

If you haven't updated your software from iOS 7 yet, please note that iOS 7 and earlier versions of iOS don't include support for creating new folders within the iOS Mail app. Please create these folders in Webmail.

Was this article helpful?

YesNo

Can't find what you're looking for?

If you need a hand, our friendly Support Team is available 24/7. Just shoot us an email or call 13 22 58 and we'll be happy to help.

Try another search Call us on 13 22 58 Tweet us at @iinet