General NBN Satellite setup advice

This article will provide some general setup advice which may help you set up your NBN™ Satellite Connection Box with a WiFi router or modem router so you can wirelessly connect devices to your iiNet NBN™ Satellite broadband service.

These instructions are also available for download so you can have them saved on your computer or printed off and ready to go once you have your new NBN™ Satellite equipment installed. However, due to the general nature of the advice, we recommend reading through the guide while you still have access to the internet as you may need to check the manufacturer's website for more information about your specific router or modem router.

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  • An active NBN™ Satellite broadband service and an NBN™ Satellite Connection Box. When your NBN™ Satellite service was installed, your Satellite Connection Box would have been supplied and plugged into the wall socket connected to the Satellite dish installed on your roof or gutter.
     
  • An Ethernet cable (at least one is typically included with a modem/router) to connect the WiFi router to the Satellite Connection Box.
     
  • An NBN™-ready WiFi router or WiFi-enabled modem router. If you don't have this, you may connect a single computer to the Satellite Connection Box's active UNI-D port using the Ethernet cable and setup a broadband connection with your username and password, however wireless connections will not be possible.
     
  • The power supply cable that came with your WiFi router. If you need a replacement for any reason, take care to note the Rated Input on the router's barcode sticker (e.g. 12V/2A) and buy a matching cable.
     
  • Optional to connect additional computer(s) to your router via Ethernet: Additional Ethernet cable(s). There are different kinds of Ethernet cables - we recommend Cat 6 or Cat 5e for optimal internal networking. 

 

  1. Find the NBN™ Satellite Connection Box in your home. Make sure it's plugged directly into an electrical outlet that's turned on - do not use a double adaptor or extension cord.
     
  2. You'll also need another available electric outlet for your WiFi router. If you need to use a double-adapter, power board or extension cord this should be okay, but if your router ever seems to have power issues the first thing you should try is plugging the power supply cable directly into the electrical outlet.
     
  3. Take your router's power supply cable and use it to connect your router's power port to an electrical outlet. You may turn the router on now or wait until you've finished plugging in the other cables.
     
  4. Take your Ethernet cable (this is typically yellow, blue or grey but other colours are possible) and plug it into the active UNI-D port on your Satellite Connection Box. The active port is typically UNI-D1; if this port doesn't work for you and you're not sure which port to use, please call us on 13 22 58 and we'll check our records.
     

     
  5. Plug the other end of the Ethernet cable into the router's WAN port (example below). This port will typically be labelled with "WAN" or possibly "NBN". If you're uncertain, check the manufacturer's website for support information.
     

     
  6. If you have a computer nearby that you'd like to connect via Ethernet, take your Ethernet cable (this is typically yellow, blue or grey but other colours are possible) and plug one end into any one of the router's Ethernet ports - most routers have 4 of them (example below).

    Ethernet ports are most commonly labelled "LAN" or a symbol showing objects linking together. If you're uncertain, check the manufacturer's website for support information.
     

     

  7. Other devices can be connected via WiFi. Modern routers are typically programmed to begin broadcasting WiFi as soon as they're turned on and have finished booting up. Even if the router isn't connected to the internet yet, the WiFi can be used as a local connection between the router and a computer/WiFi device to access the router settings.

    If your router broadcasts WiFi by default, it will have a default WiFi network name (may be labelled "SSID") and default WiFi password (may be labelled "WPA", "WPA-PSK", etc.) which you can use to identify and connect to the WiFi network. These details may printed on a separate card included with the modem, but they will also be printed on the barcode sticker on the back or underside of the router (example below).

    If you're not sure how to connect your device using the default WiFi network name and password, see Connecting to a WiFi Network.
     

     

  8. Your setup may look something like the example below.
     

     
  9. IMPORTANT: Are you using a router or modem router?
     
    If you're using a router, you may already be done. Your router will take the internet connection from your NBN™ Connection Box and broadcast it around your home as a WiFi signal.
     
    Routers have less ports than modem routers, like the example below.
     

     
    However, modem routers will usually also try to act as a "modem" by default. Your NBN™ Satellite Connection Box is already handling the "modem" side of things, so you'll need to access the modem router settings and change them as per the advice below to force it to act purely as a "router".

    Modem routers have more ports than a typical router-only device, similar to the example below.
     

 

  1. To access the modem router settings, you'll need a computer, laptop, tablet or smartphone that's connected to your modem router via Ethernet cable (recommended) or WiFi.
     
  2. Open your web browser and go to your router's default gateway. Some of the most common addresses are http://192.168.1.1, http://192.168.0.1 and http://192.168.1.254. Some iiNet modem routers use http://10.1.1.1.

    If these addresses don't work for you, the easiest way to find the modem router's default gateway address is to check the manufacturer's website for support information. Alternatively, if you have a desktop PC or Mac you can follow the advice in this article to find the gateway address.
     

  3. You'll see a login page. If there's a username field, the default username will almost always be admin (it may even already be filled in). The default password is typically admin or password. Login credentials are typically printed on the barcode sticker on the modem.

    If you can't log in with these settings, please check the manufacturer's website for your modem router's default login settings. If the modem router is secondhand or you've used it previously, it may already have custom login details set. If you need to, you can factory reset the modem router to return it to the default settings.
     

  4. Important: From here, it gets a little tricky to offer general advice for all modems/routers. The layout of modem router settings pages can vary greatly for each different make and model. If you get stuck or it's not clear where you should enter your broadband settings, you need to check the manufacturer's website for support information.
     
  5. Ideally, your modem router will have a Setup Wizard or Quick Setup that will run automatically the first time you log in to the settings, or there'll be a fairly obvious button to launch it. Some modem routers may include a Setup CD that will run this Setup Wizard for you and then send the settings to your modem router.
     
  6. The Setup Wizard should run you through entering the required broadband settings, step by step.

    The most important setting is the WAN Type/Connection Type/Encapsulation, which should be set to PPPoE and using the WAN ethernet port. This will stop the modem router from trying to act like the modem and make it "take orders" from the NBN™ Satellite Connection Box instead.
     
    All other broadband settings should be fine to leave as the defaults.
     

  7. Most Setup Wizards will run you through the WiFi settings as well as your broadband settings. This will give you the opportunity to change the default WiFi network name (SSID) and WiFi password (WPA/WPA2-PSK) to something you'd prefer.

    You should write down your custom WiFi details for easy reference in the future, but you should not set your WiFi to have no password as this is a security risk.

    Note: If you're accessing the modem router settings over WiFi and you've changed the WiFi settings, your device will disconnect once the new settings have saved. You'll need to reconnect using the new WiFi details. If your device appears to remain connected to the WiFi but you can't get online, you may need to go into the device's WiFi settings and select "Forget this network" before reconnecting.
     

  8. After completing the Setup Wizard and saving your settings, give the modem router some time. Some modem routers reboot automatically after every new configuration, while others simply need a few minutes to apply the settings and get online.
     
  9. Take a look at the lights on your modem router. Most should now be green, blue, purple or another "positive" colour. Many routers have lights that flash to indicate connection activity, so you shouldn't be concerned if any lights are flashing unless the manufacturer's support information specifically advises that flashing lights indicate a problem.

    If any status lights appear red, orange or another "negative" colour, please call us on 13 22 58 for assistance.
     

  10. Hop on one of your computers or WiFi devices and try to visit a website. If it works, your broadband is up and running!

 

If you can't get online after following this advice or you get stuck partway, just give our friendly Support Team a call on 13 22 58 and we'll be happy to help.

Alternatively, you can give our troubleshooting guide for NBN™ Satellite No Connection a try, as this issue may be affecting you. For other possible issues, see Troubleshoot NBN™ on iiHelp.

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