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IMAP settings for Hosted Exchange mailboxes

This article will provide the settings required to configure your email client to connect to your Hosted Exchange mailbox via IMAP.

General IMAP settings

Incoming mail server: exchange.iinet.net.au
Incoming mail server port: 993
Outgoing mail server: smtpauth.exchange.iinet.net.au
Outgoing mail server port: 587
Login: Your full email address (e.g. john.citizen@exchange-demo.net.au)
Password: Your mailbox password.
Secure (SSL) Connection: Enabled (Yes)
SMTP Authentication Required: Yes

Select one of the links below to jump to a query:

Mozilla Thunderbird 38.0

  1. Launch Mozilla Thunderbird.
     
  2. Click Email under Create a new account. The Account Wizard starts.
     
  3. Click Skip this and use my existing email.
     
  4. Fill out the form that appears:
    • In the Your Name field, type in your name that will be shown to your e-mail recipients.
    • In the Email Address field, type in your full email address (e.g. "john.citizen@exchange-demo.net.au)".
    • In the Password field, type in your Password for that email address.
  5. Click Continue and then Manual Config.
     
  6. Provide the following information about your incoming server:
    • Select the IMAP type.
    • Type "exchange.iinet.net.au" in the Server Hostname field.
    • Select SSL/TLS under SSL
    • Select Normal Password under Authentication.
    •  

  7. Provide the following information about your outgoing server:
    • Type in smtpauth.exchange.iinet.net.au in the Server Hostname field.
    • Select 587 under Port.
    • Select STARTTLS under SSL.
    • Select Normal Password under Authentication.
    • Type in your full email address (e.g. "john.citizen@exchange-demo.net.au") in Username Incoming. Outgoing will automatically update with the full email address too. 
    •  

  8. Click Done to complete the Wizard. Your IMAP email account is now created.
     

Microsoft Outlook Express

  1. Start Outlook Express. Choose Tools > Accounts from the menu on the top.
     
  2. Click Add button and choose Mail.
  3. Display Name: Type your mailbox display name and click Next.
     
  4. E-mail address: Type your full email address (e.g "john.citizen@exchange-demo.net.au") and click Next.
     
  5. Choose My incoming server is a IMAP server from the dropdown box. Fill in the following server information:
     

    • Incoming mail server: exchange.iinet.net.au
    • Outgoing mail server: smtpauth.exchange.iinet.net.au
    • Click Next.
       
  6. Fill in the following login information:
     

    • Account name: Type your full email address (e.g "john.citizen@exchange-demo.net.au)".
    • Password: Type your mailbox password.
       
  7. Click Next, then click Finish.
     
  8. Select mail account named exchange.iinet.net.au and click Properties button.
     
  9. Switch to the Servers tab.
     
  10. In the Outgoing Mail Server check My server requires authentication.
     
  11. Switch to the Advanced tab.
     
  12. In the Server Port Numbers check This server requires a secure connection (SSL). Click OK.
     

Mac Mail 6

  1. Open Mac Mail. If you are presented with an account creation screen immediately, please skip to step 4.
     
  2. Click Mail, and select Preferences then Accounts.
     
  3. Click the plus sign (+) at the bottom to add a new account.
     
  4. Enter your full name, email address and password and click Continue.
     
  5. Set the Account Type as Exchange IMAP and fill out the following fields:
     

    • Incoming Mail Server: exchange.iinet.net.au
    • User Name: Enter your email address (e.g. "john.citizen@exchange-demo.net.au").
    • Password: Type your password.
    • Outlook Web Access Server: https://exchange.iinet.net.au/owa/
       
  6. Click on Continue.
     
  7. Fill in the following fields:
     

    • Outgoing Mail Server: smtpauth.exchange.iinet.net.au
    • Tick Use Authentication.
    • User Name: Enter your email address (e.g. "john.citizen@exchange-demo.net.au").
    • Password: Type your password.
       
  8. Click on Continue.
     

    • If you are presented with an Outgoing Mail Security screen tick the Use Secure Sockets Layer (SSL) checkbox.
    • Select Password from the Authentication drop-down menu.
    • Click Continue.
       
  9. Ensure the Take account online checkbox is ticked and click Create.
     

Mac Mail 7/8

  1. Open Mac Mail. If you are presented with an account creation screen immediately, please skip to step 4.
     
  2. Click Mail, and select Preferences then Accounts.
     
  3. Click the plus sign (+) at the bottom to add a new account.
     
  4. Select Add Other Mail Account and click Continue.
     
  5. Enter your full name, email address and password and click Continue.
     
  6. Set the Account Type as IMAP and fill out the following fields:
     

    • Incoming Mail Server: exchange.iinet.net.au
    • User Name: Enter your email address (e.g. john.citizen@exchange-demo.net.au).
    • Password: Type your password.
       
  7. Click on Continue.
     
  8. Fill in the following fields.
     

    • Outgoing Mail Server: smtpauth.exchange.iinet.net.au
    • User Name: Enter your email address (e.g. john.citizen@exchange-demo.net.au).
    • Password: Type your password.
       
  9. Click on Continue.
     

    • If you are presented with an Outgoing Mail Security screen tick the Use Secure Sockets Layer (SSL) checkbox.
    • Select Password from the Authentication drop-down menu.
    • Click Continue.
       
  10. Click Create.
     

Microsoft Outlook 2007

  1. Open Outlook.
     
  2. On the Tools menu, click Account Settings. The Account Settings window is displayed. The E-mail tab is opened by default showing all of your set up email accounts (if any).
     
  3. Click New to launch the Add New E-mail Account Wizard.
     
  4. Select Microsoft Exchange, POP3, IMAP, HTTP and click Next.
     
  5. Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next.
     
  6. Select Internet E-mail, and then click Next. The Internet E-mail Settings window is displayed. Provide the following information in the available fields:
     

    • Your Name: Type in your name as you'd like it to be shown to email recipients in the "From" field.
    • E-mail Address: Your full email address (e.g "john.citizen@exchange-demo.net.au<")
    • Account Type: IMAP
    • Incoming mail server: exchange.iinet.net.au
    • Outgoing mail server (SMTP): smtpauth.exchange.iinet.net.au
    • User Name: Your full email address (e.g "john.citizen@exchange-demo.net.au")
    • Password: Your email password
       
  7. Click More Settings. The multi-tabbed window is displayed.
     
  8. Move to the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server.
     
  9. Move to the Advanced tab. Advanced properties of your e-mail account are displayed. Configure them as follows:
     

    • In the drop-down menu located below the Incoming server (IMAP) field, select SSL.
    • In the drop-down menu located below the Outgoing server (SMTP) field, select TLS and change to port 587.
       
  10. Click OK to save your changes.
     
  11. Click Test Account Settings to check that your account is working. If there is missing or incorrect information, such as your password, you will be prompted to supply it or correct it.
     
  12. After seeing the message "Congratulations! All tests completed successfully", click Close.
     
  13. Click Next, and then click Finish.

 

Microsoft Office Outlook 2010/201

 

  1. Open Outlook.
     
  2. On the File tab, click Account Settings.
     
  3. Click New to open the Add New E-mail Account Wizard.
     
  4. Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next.
     
  5. Select Internet E-mail, and then click Next. The Internet E-mail Settings window is displayed. Provide the following information in the available fields:
     

    • Your Name: Type in your name as you'd like it to be shown to email recipients in the "From" field.
    • E-mail Address: Your full email address (e.g "john.citizen@exchange-demo.net.au")
    • Account Type: IMAP
    • Incoming mail server: exchange.iinet.net.au
    • Outgoing mail server (SMTP): smtpauth.exchange.iinet.net.au
    • User Name: Your full email address (e.g "john.citizen@exchange-demo.net.au")
    • Password: Your email password
       
  6. Click More Settings. The multi-tabbed window is displayed.
     
  7. Move to the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server.
     
  8. Move to the Advanced tab. Advanced properties of your email account are displayed. Configure them as follows:
     

    • In the drop-down menu located below the Incoming server (IMAP) field, select SSL.
    • In the drop-down menu located below the Outgoing server (SMTP) field, select TLS and change to port 587.
       
  9. Click OK to save your changes.
     
  10. Click Test Account Settings to check that your account is working. If there is missing or incorrect information, such as your password, you are prompted to supply it or correct it.
     
  11. After seeing the message "Congratulations! All tests completed successfully", click Close.
  12. Click Next, and then click Finish.
     

Entourage 2004

  1. Open Entourage 2004.
     
  2. Click Entourage, and select Account Settings.
     
  3. Click on New.
     
  4. Enter your full email address (e.g "john.citizen@exchange-demo.net.au") to the E-mail address field. Click on right arrow (>) twice.
     
  5. Fill out the following details:
     

    • Your Name: Your name as you'd like it to appear to email recipients
    • Account ID: Your full email address (e.g "john.citizen@exchange-demo.net.au")
    • Password: Your Mailbox Password
    • Check the Save password in Mac OS X Keychain checkbox
    • Incoming mail server: exchange.iinet.net.au
    • Incoming mail server type: IMAP
    • Outgoing mail server: smtpauth.exchange.iinet.net.au
       
  6. Click on right arrow (>) twice.
     
  7. Click Skip.
     
  8. Enter name of account to the Account name field. Click on Finish.
     
  9. Click on just created IMAP Account in Accounts window.
     
  10. Select Click here for advanced receiving options.
     
  11. Check the This IMAP service requires a secure connection (SSL) checkbox, then close the pop-up window.
     
  12. Select Click here for advanced receiving options.
     
  13. Click Server Settings.
     
  14. Check the SMTP service requires secure connection (SSL) checkbox. Select Use same settings as receiving mail server option, then close the pop-up window.
     
  15. Click OK, and then close the Accounts window to finish.
     

Entourage 2008

  1. Open Entourage 2008.
     
  2. Click Entourage, and select Account Settings.
     
  3. Click on New.
     
  4. Set Account type to IMAP. Click OK.
     
  5. Fill out the following details:
  6. Select Click here for advanced receiving options.
     
  7. Check the SMTP service requires secure connection (SSL) checkbox, then close the pop-up window.
     
  8. Click Click here for advanced receiving options.
     
  9. Check the SMTP service requires secure connection (SSL) checkbox. Select Use same settings as receiving mail server option, then close the pop-up window.
     
  10. Click OK, then close the Accounts window to finish.

 

Outlook 2011 for Mac

  1. Open Outlook 2011 for Mac.
     
  2. Select Tools > Accounts...
     
  3. On the displayed page click on the + (plus) icon in the bottom left-hand corner and then click E-mail...

  4. Fill out the following details:
     

    • E-mail address: Your full email address (e.g "john.citizen@exchange-demo.net.au")
    • Password: Your email password
    • Username: Your full email address (e.g "john.citizen@exchange-demo.net.au")
    • Type: Select IMAP from the drop-down menu
    • Incoming server exchange.iinet.net.au
    • Check the Use SSL to connect (recommended) checkbox under Incoming server
    • Outgoing server: smtpauth.exchange.iinet.net.au
    • Check the Use SSL to connect (recommended) checkbox under Outgoing server
       
  5. Click Add Account.
     
  6. Enter your name in the Account description field.
     
  7. Click More Options...
     
  8. In the Authentication drop-down select Use Incoming Server Info.
     
  9. Click OK.

 

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