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Invoice Alignments Explained

This article will explain the general purpose of invoice alignments used by the iiNet Group billing system. For information specific to mobile services, please see Mobile Billing Explained.

We offer many different products with different ways of being billed, so when a plan is changed or a new service is added to an account, invoice alignments are often necessary. No additional fees are involved; it's simply an adjustment to make sure you're billed the correct rate for the exact days you had a particular plan or service.

Select one of the links below to jump to a query:

 

Your billing anniversary date

Your billing anniversary date is set when your first iiNet service is activated. This is the date your iiNet bills are typically due each month.

Your billing anniversary date also sets the billing dates for your individual services (e.g. Billed period: 04 JAN 2014 - 04 FEB 2015). If you get additional iiNet services, their billing is aligned to match these billing dates.

 

Your invoice after service activation

New customers

Your first invoice will include one month’s plan fee in advance for your service(s) along with any applicable setup or hardware fees.

If you ordered multiple services and one service was activated first, please refer to Existing customers information below, as your invoice may contain alignments depending on whether or not the invoice was raised before the activation of your other services.

 

Existing customers where service is activated BEFORE monthly invoice received

If you already have iiNet services, your billing dates have already been set. When another service activates, our billing system will align it to the existing billing dates for your other iiNet services.

This means that your next invoice will include:

  • Adjusted plan fee for remainder of current month
    This covers the exact number of days remaining in your current billing period. You’ll also receive a proportionately adjusted quota/allowance (where applicable).
     
  • One month's plan fee in advance
    As per our billing policy, services are charged one month in advance. If you ever change or cancel plans, or switch to another provider, any unused plan fees will be credited back to your iiNet account.
     

Example: You have Naked DSL, and you decide to add iiNet TV. Your iiNet TV is activated on the 5th of March.

Your invoice is raised on the 10th of March and it’s due on the 24th of March (your billing anniversary date).

The invoice would include the following charges:

  • Adjusted iiNet TV plan fee for remainder of current month – March 5 to March 24
  • iiNet TV plan fee one month in advance – March 24 to April 24
  • Any applicable hardware or setup fees for iiNet TV
  • Naked DSL fee one month in advance – March 24 to April 24

 

Existing customers where service is activated AFTER monthly invoice received

If you already have iiNet services, your billing dates have already been set. When another service activates, our billing system will align it to the existing billing dates for your other iiNet services.

However, if a service is activated after your invoice has been issued (but before it is due) for the current month, then all charges for your new service for the current month will be delayed until your next invoice.

This means that your following invoice will include:

  • Adjusted plan fee for previous month
    This covers the exact number of days that remained in that billing period. You would have also received a proportionately adjusted quota/ allowance (where applicable).
     
  • One month's plan fee for current month

  • One month's plan fee in advance
    As per our billing policy, services are charged one month in advance. If you ever change or cancel plans, or switch to another provider, any unused plan fees will be credited back to your iiNet account.
     

Example: Your invoice is raised on the 21st of November and it’s due 14 days later on the 4th of December (your billing anniversary date).

Your ADSL broadband is activated on the 28th of November.

Because your invoice was already raised on the 21st of November, it doesn't include any charges for your ADSL broadband during November or December.

This means that your next invoice (due January 4) would cover the following charges for ADSL broadband:

  • Adjusted plan fee for previous month – November 28 to December 4
  • Plan fee for the current month – December 4 to January 4
  • Plan fee one month in advance – January 4 to February 4
  • Any applicable hardware or setup fees

 

Your invoice after changing plans

If you change a plan for one of your iiNet services, you will receive a credit on your iiNet account for all unused plan fees that you paid in advance.

You will then be charged in advance at the rate for your new plan. This will include the period from the start of your new plan until the end of your next billing period.

This means that you'll pay the correct rate for the exact days you had each plan.

Please note that changing plans does not ‘reset’ your usage to zero (e.g. broadband quota, call allowance, mobile data). You’ll receive a proportionately adjusted amount of your new plan’s quota/allowance for the remainder of your current billing period. For example, instead of having 10 days worth of you old plan’s allowances left, you’ll have 10 days worth of your new plan’s allowances until your next billing period.

Example: Your billing anniversary date is the 25th of each month.

Your current mobile plan has been paid in advance up to the 25th of July.

You change your mobile plan on the 10th of June.

Your invoice due on the 25th of June would include the following credits and charges for your mobile plan:

  • Adjusted credit for old plan – June 10 to July 25
  • Adjusted access fee for new plan – June 10 to July 25
  • One month access fee in advance for new plan – July 25 to August 25

 

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