This article will provide more detail about NBN Co's temporary pause of the NBN™ HFC rollout.
On 27 November 2017, NBN Co issued a media release advising that the rollout of NBN™ HFC would be temporarily paused while incremental works were undertaken to improve customer experience.
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|Active NBN™ HFC services||Not affected. It's business as usual.|
|Active orders for NBN™ HFC||Orders will typically be able to proceed except in rare cases (e.g. significant installation delay, complex works are required).|
|Pre-orders for NBN™ HFC||Pre-orders will be cancelled and we'll notify you when it's possible to pre-order again once the rollout is un-paused.|
|NBN™ HFC is available at premises||NBN™ HFC will remain available.|
|NBN™ HFC not currently available at premises||NBN™ HFC will be unavailable until further notice from NBN Co.|
|Non-NBN™ HFC services in NBN™ HFC areas||Will NOT be disconnected during the rollout pause, even if you were previously advised of an upcoming disconnection date. Any Cease Sale of these services in NBN™ HFC areas where NBN™ HFC is unavailable will be reversed.|
You'll be able to get non-NBN™ phone and broadband services such as a landline phone, Netphone, ADSL2+ and Naked broadband.
These services will NOT be disconnected during the rollout pause, even if you were previously advised of an upcoming disconnection date. Any Cease Sale of these services in NBN™ HFC areas where NBN™ HFC is unavailable will be reversed.
Just check your address on our website to see what's available. Our non-NBN™ plans are easy to switch over to NBN™ once it becomes available.
The rollout pause will be lifted in a staggered approach starting from late April 2018. To find out when you can connect to the NBN™, simply check your address on our website. Pre-orders are available if your address will be NBN™-ready within the next 3 months.
Yes. You can do this in Toolbox or by calling us on 13 22 58.