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NBN Satellite FAQ

This article will answer some common questions about iiNet nbn™ Satellite broadband provided over Sky Muster™, nbn™'s Long Term Satellite Service (LTSS).

Select one of the links below to jump to a query:

How do I check my eligibility for nbn™ Satellite?

To find out if you're eligible to get a Satellite service, simply visit the nbn™ ltd. website enter the full address for your home or business. If your address is eligible for nbn™ Satellite, you may sign up to an iiNet nbn™ Satellite plan through our website, or give our Sales Team a call on 13 19 17 and they'll be happy to help.

 

Will I need a new dish and other satellite equipment?

Yes, you'll need a new dish and nbn™ Connection Box -  the new nbn™ LTSS satellite operates on a more sophisticated wavelength compared to older satellite equipment.

An nbn™-approved technician will visit your property (typically within 6 weeks although longer timeframes may apply for areas only accessible by sea or air) to install your new satellite dish and modem, which will remain the property of nbn™ ltd. A standard installation is currently free except in limited access areas.

If necessary, the technician can uninstall the old nbn™ ISS satellite dish and remove it from the premises at no additional cost. Please note that iiNet does not offer uninstallation of non-nbn™ satellite dishes - you'll need to arrange this privately.

 

Which equipment will the technician install at my property?

The follow equipment (which will remain the property of nbn™ ltd.) will be installed by the technician:

  • nbn™ satellite dish, typically mounted outside on your roof, gutter, or wall. 
  • nbn™ satellite Connection Box installed indoors, typically mounted on the wall near existing telecommunications cabling.
  • Cabling between the satellite dish and modem.

The technician is not responsible for installing or setting up any other equipment such as WiFi routers or computers. If you have a WiFi router you'd like to connect to the nbn™ satellite modem after your installation is complete, you may find this advice helpful.

 

What will happen on installation day?

On installation day, the technician will arrive and survey your property to find a suitable location for the nbn™ satellite dish. If a suitable location is found, a standard installations will typically take between 2 to 4 hours.

Before the installation begins, the technician will discuss the details with you and ask you to sign a form of approval for how the equipment will be installed. The form gives you assurance that the installation will be carried out to your satisfaction, including that your premises will be returned to a reasonable condition (such as cleaning up any dust from drilling) before the technician leaves.

You can find more information in the "Preparing for Sky Muster™ service" guide available for download on the nbn™ ltd. website.

 

Can I use Voice over IP (VoIP) services on nbn™ Satellite?

Unlike older satellite technologies, the new NBN™ Long Term Satellite service should be capable of supporting VoIP services, however iiNet does not currently supply or support VoIP services on NBN™ Satellite.

We expect that latency issues may occur (e.g. delayed audio, sound quality issues, call dropouts) particularly with VoIP-to-VoIP calls - for this reason, we do not recommend you disconnect your landline phone in favour of  a third-party VoIP service. Landline will always be your most reliable phone option.

 

How does the new Long Term Satellite Service (LTSS) perform?

The LTSS service is intended to deliver a revolutionary experience in fast broadband, providing coverage across Australia and its outlying territories. Satellites such as Sky Muster™ are currently the latest in broadband-dedicated design using world-class modulation technology to provide access to fast broadband. Learn more about speeds on the nbn™ network.

For eligible end users, LTSS enables two separate services and data allowances, one for the home and another for access to education services.

 

Can I switch my NBN™ Satellite service with another provider to iiNet?

Yes, but due to the way NBN™ Satellite services are handled in our systems, it's not so much "switching" as it is "cancelling with your current providing and then signing up with iiNet". You don't need to worry about extensive downtime - once you have your NBN™ Satellite dish and equipment installed and operating, services can typically be cancelled and activated with another provider within a few days. You won't need to have any equipment re-installed.

If you'd like to switch your current NBN™ Satellite service to iiNet, please contact your current provider to cancel and then call our Sales team on 13 19 17.

 

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