This article continues from our Relocations FAQ with specific information about Naked DSL services.
If you have ADSL/ADSL2+ broadband or would like to switch to ADSL/ADSL2+ broadband at your new address, see ADSL/ADSL2+ relocations instead.
Select one of the links below to jump to a query:
How do I relocate Naked DSL?
Currently there is no option to "relocate" a Naked DSL service in Toolbox. We treat Naked DSL relocations like new connections and then manually take care of things like contract rollovers and usernames on the backend. Here’s the easiest way to go about relocating:
- Log in to Toolbox and click Add Product in the menu bar, and then select Broadband.
- Sign up for a Naked DSL service at your new address by completing the signup form. You’ll need to select a username that’s different to your current username.
- If your current Naked DSL service is still under contract, make sure you sign up with No contract selected.
- Call us on 13 22 58 to advise us that you’re relocating your Naked DSL service, and arrange the cancellation of your current service for the date. Only the legal lessee of your copper line (usually the person whose name is on the bill) may authorise the cancellation of your service.
- If you need a hand at any point, feel free to call us on 13 22 58.
What are the costs/timeframes?
Please refer back to the information in our Relocations FAQ.
If I need a technician visit to connect a phone line, what appointments are available?
Technician appointments are available within the following 4-hour blocks on business days:
- Morning (8AM - 12PM)
- Midday (10AM – 2PM)
- Afternoon (1PM - 5PM)
Someone over the age of 18 must be present during your appointment to allow the technician to gain access to your premises.
My new address is eligible for ADSL2+, so why can’t it get Naked DSL?
Although rare, it is possible that an address that can get ADSL2+ is not able to get Naked DSL due to one of the following reasons:
- Your phone line has a Complex Service on it ( e.g. VPN, Duet).
- Your phone line is not owned by Telstra or a Telstra reseller.
- There is another order in progress on your line.
- Your line is connected to a Remote Integrated Multiplexer (RIM) which does not support Naked DSL.