This article continues from our Relocations FAQ with specific information about Naked DSL services.
If you have ADSL/ADSL2+ broadband or would like to switch to ADSL/ADSL2+ broadband at your new address, see ADSL/ADSL2+ relocations instead.
Select one of the links below to jump to a query:
Currently there is no option to "relocate" a Naked DSL service in Toolbox. We treat Naked DSL relocations like new connections and then manually take care of things like contract rollovers and usernames on the backend. Here’s the easiest way to go about relocating:
|Relocation type||Estimated timeframes**|
|Naked DSL relocation*||10-20 working days|
*Please note: if a previous tenant/owner has left an active phone service at your new address, we may not legally proceed with your relocation until that active service has been cancelled or relocated, or you have supplied us with Proof of Occupancy documents showing your name and the new address (e.g. the front page of your lease agreement or settlement papers). Learn more.
** Actual timeframes may differ based on external factors, technician availability and workload.
A Naked DSL relocation fee is exactly the same as a Naked DSL setup fee. There may be an additional cost if a new phone line must be installed at your new address.
|Naked DSL setup||$99.95||Relocation for all Naked DSL plans sold after 17 September 2015|
|Legacy Naked DSL setup||$150.00||Relocation for all legacy Naked DSL plans sold prior to 17 September 2015|
|New phone line installation||$99.00||Only if a technician must visit your property to install a new phone line|
There may be contracting discounts available; you’ll see these options if you’re lodging a form through Toolbox, or a customer service rep can confirm this if you’re applying over the phone.
Technician appointments are available within the following 4-hour blocks on business days:
Someone over the age of 18 must be present during your appointment to allow the technician to gain access to your premises.
If Naked broadband is available at your new address, you can continue to have a Naked broadband service there. If it is not available, you’ll need to switch to one of our ADSL broadband plans. Naked DSL availability can be checked upon signup.
Although rare, it is possible that an address that can get ADSL2+ is not able to get Naked DSL due to one of the following reasons: