Are you a customer? We can make sure you get help that's relevant to your services if you confirm some details about your account. You can change this selection at any time.
Please confirm what your invoice or self-help system looks like so we can display tailored information.
What does your iiNet invoice look like?
What does your iiNet self-help system look like? (Not sure? Try logging in here).
This article will show you how to use the features available for Netphone (VoIP) for NBN™ HFC and NBN™ FTTC broadband.
This Netphone service does not have a voice mail feature.
Please note: Standard call costs apply when any call forwarding features forward a call to a new destination. All call forwarding features are disabled by default.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
Select one of the links below to jump to a query:
CLID Blocking (Calling Line ID Blocking) blocks your phone number from being displayed to the person you’re calling. It is disabled by default.
Call Barring blocks specific types of calls from being made using your phone service. It is disabled by default, but the following barring types are available:
|Barring type||Can’t call:|
(no call barring)
|Premium 19/1900 numbers, HRI*|
|International||Premium 19/1900 numbers, HRI*|
|Local||Premium 19/1900 numbers, National, Mobile, International, Special services, HRI*|
|National||Premium 19/1900 numbers, International, Premium, HRI*|
|National & Mobile||Premium 19/1900 numbers, Mobile, International, Premium, HRI*|
* HRI (High risk international): If you want to get high risk international numbers unbarred, please call us on 13 22 58.
If someone calls your phone number while you’re on a call, Call Waiting allows you to put someone on hold. Call Waiting is enabled by default and currently, it cannot be disabled.
Please note that dialling *69 is not supported for Netphone (VoIP) for NBN™ HFC and NBN™ FTTC. However, handsets with a built-in call return function will work. Standard call costs apply.