iiNet - connect better

Technical Support

Support & billing: 13 22 58

Sales

Sales: 13 19 17

Login to iiNet

Need help?

Are you an iiNet agent?

Login here.

Online Help

Search our self help articles to find what you need.

Netphone (VoIP) for NBN HFC Features

This article will show you how to use the features available for Netphone (VoIP) for nbn™ HFC broadband.

Please note: Standard call costs apply when any call forwarding features forward a call to a new destination. All call forwarding features are disabled by default.

Select one of the links below to jump to a query:

CLID Blocking

CLID Blocking (Calling Line ID Blocking) blocks your phone number from being displayed to the person you’re calling. It is disabled by default.

  1. Log in to Toolbox.
     
  2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
     
  3. Select Configure netphone from the left-hand column.
     
  4. CLID Blocking can be enabled by setting its toggle switch to ON and then clicking Submit.
     
  5. While CLID Blocking is enabled, you can disable it for a single call by dialing *65 before the number you’re calling.

 

Call Barring

Call Barring blocks specific types of calls from being made using your phone service. It is disabled by default, but the following barring types are available:
 

Barring type Can’t call:
Disabled
(no call barring)
HRI*
International Premium, HRI*
Local National, Mobile, International, Premium, Special services, HRI*
National International, Premium, HRI*
National & Mobile Mobile, International, Premium, HRI*

* HRI (High risk international): If you want to get high risk international numbers unbarred, please call us on 13 22 58.

  1. Log in to Toolbox.
     
  2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
     
  3. Select Configure netphone from the left-hand column.
      
  4. Call Barring can be enabled by setting its toggle switch to ON. Select the type of barring you want from the drop-down menu, and then click Submit.

 

Call Forwarding Always, Busy and No Answer

  1. Log in to Toolbox.
     
  2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
     
  3. Select Configure netphone from the left-hand column.
     
  4. Open your Call Forwarding options by setting its toggle switch to ON. You then have the following options:

    Always forward calls to:
    When busy, forward calls to:
    When unanswered, forward calls to:
     
  5. Simply enter a destination phone number in the text box next to the desired option. Leaving a text block blank will keep that type of call forwarding disabled.
     
  6. Click Submit to save your settings.

 

Call Return

Please note that dialling *69 is not supported for Netphone (VoIP) for nbn™ HFC. However, handsets with a built-in call return function will work. Standard call costs apply.

Was this article helpful?

YesNo

Can't find what you're looking for?

If you need a hand, our friendly Support Team is available 24/7. Just shoot us an email or call 13 22 58 and we'll be happy to help.

Try another search Call us on 13 22 58 Tweet us at @iinet