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Overdue invoices

This article will explain what happens when an iiNet invoice is overdue.

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How do overdue invoices happen?

If you use an automatic payment method such as direct debit or credit card, overdue invoices rarely happen. However, it is possible for a payment to fail, such as when:

  • The credit card details have been deactivated because the card was reported as lost or stolen.
  • A bank account has closed.
  • A credit card has expired.
  • A payment was declined by your bank or credit institution.

If you use a manual payment method such as BPAY or Australia Post (details for these payment methods, if available, are written on your invoice) then your payment may not be received until after your invoice due date because these payments can take up to 5 business days to process.

As long as the payment clears before the invoice is 10 days overdue, there should be no interruption to your iiNet services, however you will get an automated notification to remind you that the invoice is overdue.


What happens to my account when an invoice is overdue?

  • Once an invoice is 10 days overdue, your internet and internet-dependant services (e.g. Netphone (VoIP), Fetch TV and Mobile Broadband) will be suspended.
  • Once an invoice is 14 days overdue, your landline and mobile phone services will also be suspended. A fee of $2.85 per landline phone service will apply.
  • An invoice that is 42 days overdue will be passed on to a debt collection agency.Once this occurs, additional debt recovery fees may apply.


How to avoid service suspension

Arrange payment for your invoice. You can pay an invoice in your Toolbox, or can pay over the phone with a credit card by calling 13 22 58 and following the prompts.

Alternatively, you can request a 14-day invoice extension in Toolbox.


Affected by financial hardship?

If you can't pay your bills due to financial hardship, please call our Billing Team on 13 22 58.

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