Purchasing a new SIM card in Toolbox

This article will show you how to purchase a new SIM card for your iiNet mobile service. This can be handy if you need to:

  • Replace a lost SIM card
  • Repalce a wiped SIM card, which can occur when the PUK code is entered incorrectly multiple times
  • Purchase a new SIM card that's the correct size for your new mobile phone or another mobile device


Ordering a new SIM card

  1. Log in to Toolbox.
  2. Select Products from the top menu bar.
  3. For Mobile Voice services, select the Mobile tab from just below the top menu bar. If you have a Mobile Broadband service, select the Broadband tab instead.
  4. If you have more than one mobile number or mobile broadband service, you'll need to select the right number/username from the Product drop-down menu in the upper right-hand corner.
  5. Select Order replacement SIM from the left-hand column.
  6. Select the SIM type you need - Dual cut or Nano. If you're not sure, please check your handset's packaging, manual or the manufacturer's website for information on the required SIM card size.
  7. Fill out your delivery details and then click Next. After submitting your order, please allow 2-5 working days for delivery of your replacement SIM card (+2 working days for rural areas). Once you receive your SIM card, you can activate it online.
  8. If you have any questions or you can't access Toolbox to order a new SIM, please call us on 13 22 58 and we'll be happy to help.