This article will guide you through the troubleshooting for being unable to call certain types of phone numbers on an NBN™ Fibre Phone used for NBN™ Fibre to the Premises (FTTP) broadband services.
Select one of the links below to jump to a query:
|Potential cause||Try this:|
|Call barring settings preventing call||Log in to Toolbox to check your Call Barring settings and adjust them if necessary.|
|Billing or service suspension||Log in to Toolbox to check if there are any alerts for service suspensions for your account.|
|The number is a premium number||It is not possible to call premium numbers (e.g. those beginning with 19/1900/1902) using any of our VoIP services, including Fibre Phone. You must use an alternate phone service such as a mobile.|