This article will explain how to troubleshoot speed issues for an NBN™ Satellite service.
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The maximum NBN™ plan speeds are not guaranteed. That's why we advertise speeds as a range. There are several factors that can affect your NBN™ speed, which are explained in more detail here. They can include:
|Weak WiFi signal||To rule out a weak WiFi signal, you should test your speed on a computer connected to your Satellite Connection Box with an Ethernet cable.|
|Damaged or loose cables||Check that all cables are in good condition and plugged in securely.|
|Virus or malware infection||Run an antivirus/anti-malware scan using your antivirus software. If you need a hand with this, please contact your security software’s Customer Support.|
|Firewalls or other antivirus software settings||Test your speed while firewalls/antivirus software is temporarily disabled. Please contact your security software’s Customer Support if you need a hand with this.|
|Data congestion||To rule out data congestion, reduce the number of connected devices on your home network.|
|Network congestion||Test your speed at different times of the day, especially if your slow speeds only seem to occur around 5-8PM, which is a typical time for network congestion to occur.|
|Damaged or obstructed NBN™ Satellite dish||Your NBN™ Satellite dish must be kept clear of obstructions such as tree branches because it nears a clear line of sight to get a strong signal. If severe weather events have damaged your dish, please call us on 13 22 58 for assistance.|
In most cases, the active port on your Satellite Connection Box will be UNI-D 1 as shown below. If a different UNI-D port was activated when your NBN™ equipment was installed, please use that one instead.