Troubleshooting WiFi Network for Dropouts

This article will explain what to do if you experience dropouts on your modem's WiFi (wireless) network.

To connect to a WiFi network, a computer or device must have a wireless network adapter installed. Most modern laptops, tablets and smartphones will have this built in.

Select one of the links below to jump to a query:

  • Your computer, smartphone, tablet or other WiFi device can connect to your modem's WiFi, but the connection drops in and out. The connection should always return after a while; if your WiFi drops out and stays out, please switch to troubleshooting no WiFi connection.
  • Computers that are connected via an Ethernet cable do not suffer the same dropouts.

 

Check that your wireless issue isn’t being caused by the following before proceeding with the troubleshooting:

Potential cause Try this:
Internet dropouts Connect a computer to your modem using an Ethernet cable and then monitor your internet for dropouts. If the connection does drop out, then the issue isn't with the WiFi network. Switch to dropout troubleshooting for the type of internet service you have: ADSL, Naked DSL, VDSL2NBN™ FTTP, NBN™ FTTB or FTTN or NBN™ Satellite.

 

If you have a modem or router that wasn't purchased from iiNet, you'll need to log into its default gateway to change the WiFi mode/standard settings as per the advice below. The layout of modem settings can vary greatly for each device, so please consult your modem's user manual or check the manufacturer's website for support information about changing the WiFi settings.

 

  1. On a computer/device that's connected to your modem via Ethernet (recommended) or WiFi, open your web browser and go to http://10.1.1.1
     
  2. Log in with the default username "admin" and default password “admin”. If you have changed your login details from the default, use your custom details instead.
     
  3. On the dashboard, select Wireless to open the WiFi settings.
     
  4. Click Show advanced in the top-right corner.
     
  5. If the computer/WiFi device you’re using to connect to the WiFi network was made before 2009, set the Standard to 802.11b/g. This mode may offer more connection stability.
     

     
  6. Click the Save to finish. Wait a few minutes and then begin monitoring your WiFi devices for dropouts.
     
  7. If you still experience WiFi dropouts, follow this advice to find and set the best wireless channel for your modem to reduce interference from any other nearby WiFi networks.
     
  8. If you still get dropouts, monitor your WiFi connection using a different WiFi device (e.g. smartphone or laptop) if you have one available. If you don't get dropouts on other devices, then the original computer or device may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
     
  9. If you still experience WiFi dropouts, please call our Support Team on 13 22 58 for a hand.

 

  1. On a computer/device that's connected to your modem via Ethernet (recommended) or WiFi, open your web browser and go to http://192.168.0.1
     
  2. Log in with the default username "admin" and default password “password” (note that a small number of customers may need to leave these fields blank instead). If you have changed your login details from the default, use your custom details instead.
     
  3. In the top menu bar, select Advanced.
     

     
  4. Click Wireless.
     
  5. On the Radio Settings page, under "2.4GHz Radio", if the computer/WiFi device you’re using to connect to the WiFi network was made before 2009, set the Network Mode as per the advice below.
     
    - Require n: Only use this if all of your connected computers and devices were made after 2009.
     
    - Legacy b/g: Recommended if you have any computers or devices that were made in 2009 or earlier.

    Note: This step is not applicable if you are using the 5GHz WiFi, however if this is the case, you may wish to turn 5GHz WiFi OFF and turn 2.4GHz WiFi ON to see if WiFi stability improves.
     

     

  6. Click the Save to finish. Wait a few minutes and then begin monitoring your WiFi devices for dropouts.
     
  7. If you still experience WiFi dropouts, follow this advice to find and set the best wireless channel for your modem to reduce interference from any other nearby WiFi networks.
     
  8. If you still get dropouts, monitor your WiFi connection using a different WiFi device (e.g. smartphone or laptop) if you have one available. If you don't get dropouts on other devices, then the original computer or device may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
     
  9. If you still experience WiFi dropouts, please call our Support Team on 13 22 58 for a hand.

 

Although screenshots have been taken using the HG532d, these instructions should also work for the VDSL Home Gateway (Huawei HG658) as the layout of their settings are very similar.

  1. On a computer/device that's connected to your modem via Ethernet (recommended) or WiFi, open your web browser and go to http://192.168.1.1
     
  2. Log in with the default username "admin" and default password “admin”. If you have changed your login details from the default, use your custom details instead.
     
  3. In the left-hand column, click Basic and then select WLAN.
      
  4. Select a single mode (not Auto or mixed modes) from the Mode drop-down menu as per the advice below. This may give your WiFi connection more stability.

    - 802.11n only: Only use this if all of your connected computers and devices were made after 2009.
     
    - 802.11g only: Recommended if you have any computers or devices that were made in 2009 or earlier.
     
    - 802.11b only: Use this if you still experience wireless dropouts when using 802.11g only, or if you're using computers or devices made in 2003 or earlier. WiFi speeds will be capped at 11Mbps.
     

     

  5. Click the Submit to finish. Wait a few minutes and then begin monitoring your WiFi devices for dropouts.
     
  6. If you still experience WiFi dropouts, follow this advice to find and set the best wireless channel for your modem to reduce interference from any other nearby WiFi networks.
     
  7. If you still get dropouts, monitor your WiFi connection using a different WiFi device (e.g. smartphone or laptop) if you have one available. If you don't get dropouts on other devices, then the original computer or device may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
     
  8. If you still experience WiFi dropouts, please call our Support Team on 13 22 58 for a hand.

 

These instructions will work for iiNet’s Budii Lite, Budii, BoB2 and BoB Lite. An example screenshot has been taken using a BoB 2.

  1. On a computer/device that's connected to your modem via Ethernet (recommended) or WiFi, open your web browser and go to http://10.1.1.1
     
  2. Log in with the default password “admin”. If you have changed your password from the default, use your custom password instead.
     
  3. Select 2. Set up my wireless from the top menu bar.
     
  4. Ensure that Enable secondary SSID is not ticked.
     
  5. Select a single mode (not mixed or multiple modes) from the Mode drop-down menu as per the advice below. This may give your WiFi connection more stability.

    - 802.11n only: Only use this if all of your connected computers and devices were made after 2009.

    - 802.11g only: Recommended if you have any computers or devices that were made in 2009 or earlier.

    - 802.11b only: Use this if you still experience wireless dropouts when using 802.11g only, or if you're using computers or devices made in 2003 or earlier. WiFi speeds will be capped at 11Mbps.
     

     

  6. After making your changes, click the Save settings button in the upper right-hand corner. Wait a few minutes and then begin monitoring your WiFi devices for dropouts.
     
  7. If you still experience WiFi dropouts, follow this advice to find and set the best wireless channel for your modem to reduce interference from any other nearby WiFi networks.
     
  8. If you still get dropouts, monitor your WiFi connection using a different WiFi device (e.g. smartphone or laptop) if you have one available. If you don't get dropouts on other devices, then the original computer or device may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
     
  9. If you still experience WiFi dropouts, please call our Support Team on 13 22 58 for a hand.

 

Please note these instructions will not work for a NetComm NB16WV-02 that was not purchased from the iiNet Group.

  1. On a computer/device that's connected to your modem via Ethernet (recommended) or WiFi, open your web browser and go to http://10.1.1.1
     
  2. Log in with the default username "admin" and default password “admin”. If you have changed your details from the default, use your custom details instead.
     
  3. Click Switch to advanced view at the bottom of the page.
     
  4. Click Network Setup from the top bar and then select Wireless 2.4GHz from the drop-down menu.
     

     
  5. If the computer/WiFi device you’re using to connect to the WiFi network was made before 2009, set the Wireless Mode to G only. If the computer/device was made in 2003 or earlier, try B only. This may give your WiFi connection more stability.


     

  6. Note: If your WiFi device supports 5GHz WiFi, try switching Wireless Mode to N Only in Network Setup > Wireless 5GHz.
     
  7. After making your changes, click Save. Wait a few minutes and then monitor your WiFi devices for dropouts.
     
  8. If you still experience WiFi dropouts, follow this advice to find and set the best wireless channel for your modem to reduce interference from any other nearby WiFi networks.
     
  9. If you still get dropouts, monitor your WiFi connection using a different WiFi device (e.g. smartphone or laptop) if you have one available. If you don't get dropouts on other devices, then the original computer or device may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
     
  10. If you still experience WiFi dropouts, please call our Support Team on 13 22 58 for a hand.

 

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