This article will guide you through the troubleshooting to do if you cannot view subscription channels (i.e channels numbered 100 or higher) on your Fetch service. This guide is suitable for both Generation 2 and Generation 3 (Mini and Mighty) set top boxes.
Select one of the links below to jump to a query:
- Cannot view subscription channels (i.e channels numbered 100 or higher).
- Free to Air channels (i.e channels 0 to 99) may be fine.
Things to check first
|Internet service issues
||If your internet service has connection or speed issues, you should always troubleshoot those issues first.
|Modem doesn't support IPTV
|Your modem must be able to support an IPTV service such as Fetch. If you have a third party modem and you're not sure about your modem, please visit the manufacturer's website for information about its features.
|Channel pack unsubscribed
||If you or another member of your household has removed any of your channel channel pack subscriptions, you should see a "Please subscribe" message on the screen when you try to view one of the channels in the pack. You can check and change your current channel subscriptions through the set top box menu by selecting Manage > Subscriptions.
- Your Fetch channels will not work if your iiNet internet connection is down. If you have internet issues, you’ll need to troubleshoot those first.
- Open the Fetch menu. In the top left-hand corner of the screen, look for “No Internet Connection” in red text. If you see this message, go to the next step. If you don’t see this message but you still can't view subscription channels, please call our Fetch Support Team on 1300 701 006 for further assistance.
- If you’re using a Power Line Adapter to connect your set top box to your modem, make sure the units are plugged directly into an electrical socket instead of a power board or double adapter.
- If you’re using a Wireless Bridge to connect your set top box to your modem, check that the Wireless lights on the bridge units aren’t flashing when the stuttering occurs. If they are, check that they are set up correctly and try manually pairing the units.
- If you’re using an Ethernet cable to connect your set top box to your modem, make sure it’s plugged in securely and the cable is not damaged. If possible, try using a different Ethernet cable.
- Turn your modem and set top box off. After 60 seconds, turn your modem back on and wait for it to reboot.
- Once your modem has fully rebooted, turn your set top box back on and wait for it to reboot.
- Attempt to watch some Fetch channels (i.e. not Free-to-Air channels). If the issue persists, please call our Fetch Support Team on 1300 701 006 for further assistance.