This article will answer some frequently asked questions about iiNet VDSL2.
If you're a TransACT customer moving across to iiNet VDSL2, please see FAQ for Existing TransACT Customers instead.
Select one of the links below to jump to a query:
VDSL (Very-high-bitrate Digital Subscriber Line) gives you superfast broadband speeds delivered over our very own Fibre-to-the-Node network in the ACT. The data transmission runs over short lengths of copper cables connected between our own network nodes and your premises, which allows us to provide speeds much faster than ADSL2+.
You can check your service eligibility by entering your address on our website. VDSL2 is only available within the ACT.
A more detailed service qualification will be performed once your application has been submitted.
If we’re unable to provide you with VDSL2, you may be eligible for a different type of iiNet internet instead. You can check what's available at your address on our website.
*When porting an existing number to Netphone, this process will take longer than a new number activation, and may not be completed until after your VDSL2 service has been installed. In this instance, you’ll still be able to easily configure Netphone yourself by following the instructions in your Netphone activation email, Quick Start Guide provided with our VDSL2 modem, or just call our friendly support team on 13 22 58, and they’ll be more than happy to help.
Yes. You, or an authorised representative (someone you trust aged 18 or over) needs to be there for the whole appointment to let the technician in and advise where the equipment should be located.
Your VDSL2 modem and any other hardware in your order will be dispatched by courier to your nominated delivery address. If a technician visit is required for your connection, they will set up the delivered VDSL2 modem for you.
Technician appointments are available within the following 4-hour blocks on business days:
Someone over the age of 18 must be present during your appointment to allow the technician to gain access to your premises.
We’ll be in touch ahead of the technicians visit to determine whether the setup type required within your premises can be performed without additional charges beyond your standard setup fee. Installation might not be possible in some locations due to safety or other considerations such as the need for additional wiring.
Before their visit, have a think about where you’d like your VDSL2 modem to be connected;
Firstly, you’ll receive an SMS from the technician on the day of their visit.
When the technician arrives at your property, ensure you check their ID before letting them inside to ensure they are a tech2home contracted VDSL2 technician.
If your premises has previously been connected to a VDSL2 network, standard installation will normally take between approximately 30 minutes to an hour. If your premises has never been connected to VDSL2 before, then an overhead aerial cable to your house (from power pole into your roof) will be required. This is included in your standard setup, and installation may take up to 2 hours to complete.
Once the physical installation is complete, our technician will then test to ensure your connection is working before they leave. If your Netphone (VoIP) service activation has been completed by the date of your installation, they’ll be able to test this too.
Some other items to be mindful of;
Yes. Any service that relies on a standard landline phone service with a dial tone will no longer work when you have VDSL2. This includes:
Digital Pay TV may also be affected if you switch to VDSL2 – please consult your Pay TV provider to find out if VDSL2 will support your TV services.
Please note: iiNet does not offer a Priority Assistance service. If you are a Priority Assistance customer please consider this prior to lodging your application.
Plan changes are not available during a 24-month contract with our "50% off for 12 months" offer. Once the 24-month contract is complete, you may switch between our VDSL2 plans at any time. A plan change fee of $29 may apply if you change to a plan of equal or lesser value.
If you haven't taken up our "50% off for 12 months" offer, you may switch between our VDSL2 plans at any time without incurring contract break fees regardless of whether or not you have a 24-month contract. A plan change fee of $29 may apply if you change to a plan of equal or lesser value.
If you wish to change your VDSL2 plan, you can do so in Toolbox or by calling us on 13 22 58.
If you already own a modem/router then we suggest that you check with its manufacturer to see if it is capable of supporting VDSL2. However, if you haven't been connected to VDSL2 before, chances are your modem is not compatible.
If you also wish to use Netphone (VoIP) with your compatible VDSL2 service, please ensure that your modem is also capable of supporting VoIP (Voice over Internet Protocol). Our own VDSL2 modem supports both WiFi and VoIP and is offered at no cost on a 24-month contract.
If your VDSL2 modem is VoIP-enabled, you'll be able to plug an existing phone handset or wireless base station directly into the VoIP port on your modem.
If you prefer to have internal wired phone sockets in several locations around your home, you can operate VoIP in this same fashion, however please note that while this work can be arranged with our installer, it is outside of the standard VDSL2 setup and will incur additional costs.
All speeds that have been quoted for VDSL2 are the maximum possible speeds attainable, however this does not guarantee that the devices in your home will be able to achieve the quoted speed.
Speed is dependent on multiple different factors, such as:
While we will always make sure that you are getting the most out of your VDSL2 connection, we are unable to guarantee that you will always receive the full speeds of your plan.
Netphone is a VoIP (Voice over Internet Protocol) phone service that works over your internet connection. Instead of plugging a phone handset into the wall, you’ll plug it into a VoIP-enabled modem (like our own VDSL2 modem) to enjoy some serious savings on your call rates!
For more information about Netphone including how it works, service features and phone numbers, please see our Netphone (VoIP) FAQ.