This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.
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Home Phone (PSTN) services are listed in full by default, unless you have the enabled the optional feature Silent Number. Services with Silent Number are not listed.
Mobile and VoIP services are not listed by default. You can opt-in to having your number listed by following the advice below.
For Home Phone (PSTN/landline) listings in the White Pages, please call us on 13 22 58 to change your listing.
If you have a Business phone service, please call us on 13 86 89 instead.
Please note that White Pages listings may not be possible for NBN™ Phone and FTTB Phone (VoIP) services.
Mobile and VoIP numbers are not listed in the White Pages by default. To opt in or change your VoIP or Mobile listing, follow the steps below:
A Full listing will show the customers name, phone number and full address like the following example:
08 9123 4567
123 Fake Street
A Suppressed listing will show only the suburb and not the full street address, such as the example below:
08 9123 4567
Suppressed listings may attract fees directly from Sensis.
New, updated or removed listings processed by iiNet or through Toolbox will take approximately 3 weeks to be changed in the online directory on whitepages.com.au.
New listings will be included in the next version of the printed White Pages. Listings must be supplied by the print closing date.
Closing dates for printed versions in your area may be found in the Sensis White Pages Print FAQ. Alternatively, please call White Pages Customer Care on 1800 359 321 - while iiNet can assist in updating your residential White Pages listing, we do not have information on print deadlines.
Yes, if you opt in to having your VoIP and Mobile numbers listed as well as your Home Phone. Each service listed with iiNet (once opted in) must contain at least one listing contact.
Sensis charges a fee for suppressing or customising listing information. These fees vary - for more information, see the Sensis White Pages Print FAQ.
When you relocate we will automatically update your contact details, please keep in mind in can take up to three weeks for the update to change on the White Pages website. In some instances you may not be able to retain the same phone number.