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Online Help

Search our self help articles to find what you need.


Everything to do with bills and billing

Credit Reporting explained

This article gives our customers information on our current vendor list for Credit operations.

Credits and Refunds Explained

The difference between a credit and a refund and how they're used at iiNet.

Financial Hardship Assistance

Here's what you can do if you are affected by Financial Hardship.

iiNet Mobile Billing Explained

Answers to some common questions about the way that iiNet Mobile services are billed.

Invoice Alignments Explained

An explanation of invoice alignments used at iiNet. Because we offer so many different products that may have different ways of being billed, alignments are often necessary to allow us to bill you on the same date each month.

Overdue invoices

An explanation of what happens when an iiNet invoice is overdue.