Setup and support for Hosted Lync
How to change your personal hold music from your Lync desktop client.
How to add a user as a Delegate for your Lync account. Delegates are useful for situations where you'd like to allow your administrative staff to answer and place calls on your behalf.
How to Federate another Lync service (hosted or on-premise) with iiNet Hosted Lync. This allows you to use Lync to communicate with other Lync users in external companies or departments.
How to add a PIN to your Hosted Lync account, or change your existing PIN.
How to assign and remove numbers to a Hosted Lync user accounts.
How to upload an audio file to be used as hold music for the primary number of your Call Group. This is also a great way to include notices or advertisements along with music while your customers are on hold.
How to add number blocks to your Hosting account. This will give you more phone numbers to assign to Hosted Lync accounts.
How to set up a Hosted Lync account on an Android iPhone. You'll need a Google Play Store account to download the client from Play Store.
How to set up a Hosted Lync account on an iPhone or iPad. You'll need an iTunes account to download the Lync 2013 app from App Store.
This article will explain the options available in the Lynce 2013 iOS app.
How to configure your Hosted Lync Call Group to divert incoming calls to voicemail after business hours.
How to change a Hosted Lync user's password in the Hosting Control Panel.
How to change the domain name associated with a Hosted Lync user account.
How to change the Voicemail PIN for your Hosted Lync account.
How to configure a Call Group in Hosted Lync to manage your incoming calls. The feature allows you to divert incoming calls to appropriate team member(s) in the form of User Groups - think of it like a virtual receptionist.
This article will show you how to create a Hosted Lync user in a few simple steps.
All you'll need to get started with your new Polycom VVX Desk Phone for Hosted Lync.
How to make Audio Calls with Lync 2013 on PC or Mac OSX.
How to access the Audio Settings for Lync 2013 on PC or Mac OSX.
How to set Call Forwarding options within the desktop application for either PC or Mac version of Lync 2013.
How to make a Conference call using Lync 2013. You can also utilise video, screen sharing, and text chat to make the most of the session.
Here's the necessary information for updating your DNS records for Hosted Lync if your domain is not hosted with iiNet.
How to download the Hosted Lync client for your PC (Windows).
Here's how to start a meeting out of the blue and invite others to join via Hosted Lync.
How to install or remove the Hosted Lync desktop client for Mac OSX.
This article will show you how to record your Lync conferences. To record conferences, you must have the full Lync client installed instead of simply using the web app.
How to remove User Groups in Hosted Lync. User Groups (e.g. Sales Group) are sets of Lync 3 users whom calls can be directed to in a Call Group IVR menu.
How to schedule a Lync meeting using Outlook 2010.
How to set up your Voicemail from your Lync client with Hosted Exchange 2.
How to configure Simultaneous Ring for your Lync number. When your Lync number gets an incoming call, another number or numbers will ring at the same time, and the first person to answer will receive the call.
A directory of resources to help you set up and configure iiNet Hosted Lync, as well as cover some basics of using Lync.
Here's how to transfer a call in Hosted Lync.
How to turn off the second incoming call sound. This will not affect any on-screen notifications about incoming calls.
How to upload a photo to a Lync User's profile individually.
How to upload photos in bulk to your Hosting Control Panel, allowing you to bulk assign them to the relevant Lync User profiles.
Here's some of the basics of using Hosted Lync with the Outlook Web App (OWA).
How to set up an Hosted Lync account on an Windows Mobile Phone. You'll need to have a Microsoft Account to download the client from Windows Phone Store.
How to customise the settings in Lync 2013 on a Windows Mobile Phone.