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Online Help

Search our self-help articles to find what you need.

Frequently Asked Questions

FAQs about our internet products

ADSL Broadband FAQ

All you need to know about ADSL2+ broadband at iiNet.

Annex M FAQ

The answers to some common questions about Annex M, a service available for business services where specific infrastructure is available.

Included WiFi Modem Details

Information about the ADSL or NBN-ready WiFi modem you'll receive with our current Included WiFi Modem offer.

Naked DSL FAQ

The answers to some common questions about Naked DSL.

NBN Frequently Asked Questions

The answers to some common questions about the nbn™ network and iiNet.

NBN Satellite Fair Use Policy FAQ

This article will explain the Fair Use Policy which is in place for all nbn™ Satellite services nationwide on a LTSS (Long Term Satellite Service) satellite, such as Sky Muster™.

NBN Satellite FAQ

Some FAQs about our NBN satellite service.

VDSL2 FAQ

This article will answer some frequently asked questions about iiNet VDSL2.

VDSL2 FAQ for Existing TransACT Customers

Information for TransACT customers interested in switching to iiNet VDSL2.

WiFi (Wireless) FAQ

The answers to some common questions about WiFi (wireless) networks and what makes them tick.