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Online Help

Search our self-help articles to find what you need.

Troubleshoot broadband

Fixing issues with your ADSL, Naked DSL or Wi-Fi

Arris CM820 Cable Modem Status Lights

The article will explain the meaning of the status lights found on the Arris CM820 Cable Modem, the default modem supplied for iiNet Cable and nbn™ HFC services.

Congestion explained

The two main types of congestion that can affect a broadband connection and some tips on how to avoid them.

Improving WiFi Signal and Changing Channels

Some tips on getting the best signal possible out of your home WiFi network and advice on how to change the WiFi channel on iiNet modems.

OptiComm Required Speed Troubleshooting

The troubleshooting that must be completed in order to lodge a speed fault for an OptiComm fibre internet service. We recognise that these tests may be time consuming and complicated for some users, but we must adhere to OptiComm's policy. If you get stuck, please call our friendly Support Team on 13 22 58 and we'll be happy to help.

Troubleshooting ADSL for Dropouts

This article will guide you through the troubleshooting for internet dropouts on an ADSL1 or ADSL2+ broadband service.

Troubleshooting ADSL for No Authentication

How to troubleshoot an ADSL broadband service that has no authentication, which means your modem can't get online because it has an incorrect username or password in itsm settings, or there is an error in the authentication process.

Troubleshooting ADSL for No Connection

How to troubleshoot a lack of internet connection (no sync) on an ADSL1 or ADSL2+ broadband service.

Troubleshooting iiNet Cable for No Connection

This article will guide you through the troubleshooting for no internet connection on an iiNet Cable (HFC) broadband service.

Troubleshooting iiNet Cable for Speed Issues

This article will guide you through the troubleshooting for speed issues on an iiNet Cable (HFC) broadband service.

Troubleshooting Naked DSL for Dropouts

How to troubleshoot internet dropouts for a Naked DSL broadband service.

Troubleshooting Naked DSL for No Connection

How to troubleshoot a lack of internet connection (no sync) on a Naked DSL broadband service.

Troubleshooting VDSL2 for Dropouts

This article will guide you through the troubleshooting for connection dropouts on an iiNet VDSL2 service.

Troubleshooting VDSL2 for No Connection

This article will guide you through the troubleshooting for no internet connection on an iiNet VDSL2 service.

Troubleshooting VDSL2 for Speed Issues

This article will guide you through the troubleshooting for speed issues on an iiNet VDSL2 service.

Troubleshooting WiFi Network for No Connection

What to do if you can't connect your computer, smartphone or tablet devices to your modem's WiFi (wireless) network.