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Online Help

Search our self-help articles to find what you need.

Troubleshoot browsing

For when you're online but websites won't load

Browsing Issues

How to identify and fix the common causes of browsing issues, which may prevent websites loading properly in your web browser.

Browsing to the Default Gateway for your Modem

How to browse to your modem’s default gateway. Logging in to your modem's default gateway will allow you to view and edit the modem settings.

How to clear your browser cache

How to clear your browser cache in Internet Explorer, Mozilla Firefox, Microsoft Edge or Safari. Sometimes there can be an error in your browser cache which can cause problems when websites are loading.

How to reset your web browser

How to reset your browser settings to defaults for Internet Explorer, Google Chrome, Firefox and Safari. This can fix some browsing issues, especially after a virus or malware infection.

How to run a ping test

How to run a ping test on Windows or Mac OSX. This can be useful for diagnosing certain browsing or connection issues.

How to run a traceroute

How to do a traceroute (trace route). These are useful for advanced users to identify connectivity or speed issues for specific servers.

Manually Setting DNS Server

How to manually set the DNS server for your iiNet broadband in Windows and Mac OSX.

No Communication Between Modem and Computer

How to troubleshoot a lack of communication between your modem and your computer/WiFi device. If they can't 'talk' to each other, you won't be able to get online.

Port Blocking at iiNet

The Port Blocking defaults used for iiNet broadband services and how to disable them.

Resetting Network Adapter (Winsock Reset)

How to reset your network adapter’s software to default. This can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.

Resetting TCP/IP to Default

How to reset your computer’s Internet Protocol (TCP/IP) settings to default. This can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.