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Online Help

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Mobile

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Set up Mobile Voice (5)
Set up Mobile Broadband (5)
Troubleshoot Mobile Voice (8)
Troubleshoot Mobile Broadband (2)
Manuals & Guides (7)
Frequently Asked Questions (3)

About mobile services

APN for Mobile Services

Most mobile devices won't need to have their settings entered manually, but in case yours does, here's the settings 3G or 4G mobile broadband.

Apple Support Resources

Everything you need to know about setting up and supporting your Apple iPhone can be found on our handy mobile support site. If you can't find what you're looking for, here are Apple's own support resources.

How to disable automatic downloads and Wi-Fi Assist on iPhone and iPad

Here's how to disable automatic downloads and Wi-Fi Assist on an iPhone, iPad or iPod. Automatic downloads or Wi-Fi Assist can be problematic because they may use your mobile data without you knowing about it.

How to search the Mobile category

iiHelp's had an update! Here's a little help with how to find answers for your Mobile Voice and Mobile Broadband queries.

iiNet Mobile FAQs

Answers to some common questions about iiNet Mobile services.

iiNet Mobile Voice International Roaming Feature

Everything you need to know about International Roaming for Mobile Voice, alternatives to using it and how it is billed.

IMEI Blocking for Lost or Stolen Mobile Handsets

Here's how to enable or disable IMEI Blocking. IMEI Blocking is a method to block use of a mobile handset that has been reported as lost or stolen by its owner.

Manually selecting a Network Carrier for Mobile Voice

Here's how to manually select the network (carrier) for an iiNet Mobile Voice service on an iPhone or a handset that uses Android OS.

Mobile Broadband Activate SIM card

Activating your SIM card is the first step for any iiNet Mobile service. Here's how to get started with Mobile Broadband.

Mobile Broadband Connecting with an iPad or Android Tablet

Here's how to set up your iiNet Group Mobile Broadband on an iPad or Android OS tablet that has a slot for a SIM card.

Mobile Broadband FAQ

Answers to some common questions about Mobile Broadband at iiNet.

Mobile Broadband Hardware Support Resources

This is the place to be to download any of the guides, manuals or firmware for the Mobile Broadband hardware we've sold.

Mobile Tethering

Here's why iiNet does not support or recommend tethering for mobile devices. Tethering allows you to use a mobile phone or mobile tablet device as a USB modem or WiFi hotspot to connect another device to a Mobile Broadband service (e.g. desktop PC).

Mobile Voice Activate SIM Card

The first step of any iiNet mobile service is to activate your SIM card. Here's how to activate your Mobile Voice SIM.

Mobile Voice Features

How to activate and use the features for your iiNet Mobile Voice including call barring, voice mail, caller ID and call forwarding.

Mobile Voice Quick Codes

How to use Quick Codes for your Mobile Voice service. Quick Codes allow you to activate or deactivate features or view information about your Mobile Voice service on your handset.

Mobile Voice using voice mail

Here's everything you need to know about using the voice mail feature on your Mobile Voice service.

Piix Setup and Troubleshooting

Everything you need to to know to get started with Piix, iiNet’s first Digital Photo Frame that combines our love of photography with our love of technology.

Purchasing a new SIM card in Toolbox

How to purchase a new or replacement SIM card for your mobile service through Toolbox.

Restoring service on an unsuspended iPhone

If your iiNet mobile has been unsuspended but you still can't make or receive calls on your iPhone, here's how to fix the issue.

Samsung Galaxy Camera

The first time it's turned on, your camera will run you through a setup guide and display some tips on how to use it, but here's a complete guide to getting started.

Samsung Galaxy Tab 2 Setup

The first time it's turned on, your tablet will run you through a setup guide and display some tips on how to use it, but here's a complete guide on getting started.

Samsung Handset Tech Specs

Tech spec sheets for the Samsung mobile handsets previously sold through iiNet.

SIM Card errors and finding your PUK code

What to do if you have a SIM card error, and how to find your mobile PUK code.

SIM card sizes explained

All about the different SIM card sizes used for iiNet Mobile services including Standard, Micro and Nano SIM.

Troubleshooting Mobile Broadband for No connection

If you can't get online with your iiNet Mobile Broadband, here's the troubleshooting you should try.

Troubleshooting Mobile Broadband for Slow speeds

If your Mobile Broadband is having some speed issues, here's the troubleshooting you should try.

Troubleshooting Mobile Voice for Cannot make certain calls

If your iiNet mobile can make certain types of calls but not others, here's what you should do to identify and fix the issue.

Troubleshooting Mobile Voice for Cannot send SMS or MMS

If your iiNet mobile can't send SMS or MMS, here's what you should try to get it working again.

Troubleshooting Mobile Voice for No coverage

If your iiNet Mobile can't get a signal, here's what you need to do to troubleshoot coverage issues.