The article will explain the meaning of the status lights found on the Network Termination Unit (NTU) used for iiNet Fibre to the Building (FTTB) services.
These lights may help you quickly check on the status of your FTTB connection which may be useful when troubleshooting.
|POWER||Off||No power supply. Check the status of the DIAG light below.|
|Green||NTU has power.|
|Flashing||NTU may be malfunctioning. Please call us on 13 22 58 for assistance.|
|DIAG||Off||Provided POWER light is on and not flashing, the NTU is functioning as expected.|
|Red (and the POWER light is on)||The line is in open circuit. Check the phone cable is connected securely to the NTU's UPLINK port and the phone socket on the wall, and try an alternate phone cable. If the issue persists, please call us on 13 22 58 for assistance.|
|Red (and the POWER light is off)||The line is in short circuit. Try an alternative phone cable to connect the NTU's UPLINK port to the phone socket on the wall. If the issue persists, please call us on 13 22 58 for assistance.|