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iiNet Mobile Billing Explained

This article will answer some common questions related to the billing dates and handset payments for iiNet Mobile services.

If you're looking for information about call rates and other charges, you'll need to check the Critical Information Summary for your iiNet Mobile plan over on our legal page.

Select one of the links below to jump to a query:

iiNet Mobile billing basics

iiNet Mobile billing has two main components;

  • Monthly plan fees ("Access fees") which are charged from the 1st to the 1st of each calendar month regardless of the billing period for your other iiNet services. They’re billed one month in advance.
     
  • Excess usage charges for any calls, SMS/MMS or mobile data used in the previous month. These are additional fees you incur when you exceed your monthly call/text or data allowance, or for usage that isn’t included with your plan such as premium services or international roaming. Learn more.

Prior to 17 December 2015, you may have also chosen to purchase a mobile handset through iiNet, either paying in full or paying in instalments. iiNet no longer sells handsets but customers with an existing handset may continue to pay in instalments.

 

Your invoice after SIM card activation

New customers or Existing customers where SIM is activated BEFORE monthly invoice received

When your iiNet Mobile service activates, our billing system will align your mobile billing with the beginning of the next calendar month, then charge one month in advance.

This means that your next invoice will include:

  • Adjusted access fee for remainder of current month
    This covers the exact number of days remaining in the current month. You’ll also receive a pro-rata call and data allowance for these days.
     
  • One month access fee in advance
    As per our billing policy, services are charged one month in advance. If you ever change or cancel plans, or switch to another provider, any unused access fees you paid in advance will be credited back to your iiNet account.

 

Example: Your Mobile Voice is activated on the 5th of March.

Your invoice is raised on the 10th of March and it’s due 14 days later on the 24th of March.

It would include the following charges for Mobile Voice:

  • Adjusted access fee for remainder of current month – March 5 to April 1
     
  • Access fee one month in advance –April 1 to May 1

 

Existing customers where SIM is activated AFTER monthly invoice received

When your iiNet Mobile service activates, our billing system will align your mobile billing with the beginning of the next calendar month, then charge one month in advance.

However, if your Mobile service is activated after your invoice has been issued for the current month (but before it is due), then your Mobile fees will be delayed until your next invoice.

This means that your following invoice will include:

  • Adjusted access fee for previous month
    This covers the exact number of days that remained in that month. You would have also received a pro-rata call and data allowance for these days.
     
  • One month access fee for current month
     
  • One month access fee in advance
    As per our billing policy, services are charged one month in advance. If you ever change or cancel plans, or switch to another provider, any unused access fees you paid in advance will be credited back to your iiNet account.

 

Example: Your invoice is raised on the 21st of November and it’s due 14 days later on the 4th of December.
Your Mobile Voice Service is activated on the 28th of November.

Because your invoice was already raised on the 21st, it doesn’t include any charges for your Mobile Voice during November or December.

This means that your next invoice (raised December 21 and due January 4) would cover the following charges:

  • Adjusted access fee for previous month – November 28 to December 1
     
  • Access fee for the invoice issue month – December 1 to January 1

This scenario is as complex as mobile billing gets; because the invoice issue and payment dates span 2 months (December and January) that means truly paying a calendar month in advance means making payment for the full calendar month AFTER the payment due date.

  • Access fee for the invoice payment month (still won't be in advance at time of payment) – January 1 to February 1
     
  • Access fee one month in advance (at time of payment) – February 1 to March 1

 

Changing Mobile Voice plans

Billing basics

If you change your Mobile plan, you will receive a credit on your iiNet account for all unused access fees that you paid in advance. You will then be charged in advance at the rate for your new mobile plan.

This method ensures that you'll pay the correct rate for the exact days you had each mobile plan.

Please note that changing plans does not ‘reset’ your call and data usage to zero. You’ll receive a pro-rata amount of your new call and data allowance for the remainder of your current billing period. For example, instead of having 10 days’ worth of your old plan’s allowances left, you’ll have 10 days’ worth of your new plan’s allowances until your next billing period. Naturally this does not affect any allowances described as ‘unlimited’ in the plan details.

 

Example: Your current mobile plan has been paid in advance up to the 1st of July.

You change your mobile plan on the 25th of April.

Your next invoice would include the following credits and charges for your mobile plan:

  • Adjusted credit for old plan – April 25 to June 1
     
  • Credit for old plan – June 1 to July 1
     
  • Adjusted access fee for new plan for remainder of month – April 25 to June 1
     
  • One month access fee in advance for new plan – June 1 to July 1

 

Upgrading discontinued plans

Before December 2014, all iiNet Mobile plans were billed from the 1st to the 1st of each calendar month, regardless of the billing dates for your other iiNet services, just like our current plans. We call this a “calendar billed” service.

However, for the period between December 2014 and March 2016, we sold mobile plans which aligned to the billing dates for other iiNet services. We call this an “anniversary billed” service.

If you upgrade from one of old “anniversary billed” mobile plans to a current plan, the plan change will occur on the first day of your next anniversary billing month. This scheduled change makes it possible to align the billing dates for your new plan.

Please note: Upgrading an old “calendar billed” plan to a current “calendar billed” plan should not incur any delays.

 

Example: Your “anniversary billed” mobile plan is billed from the 24th to the 24th of each month.

You apply to change your plan on the 5th of July. This change will occur on the 24th of July.

Your invoice is raised on the 10th of July, and it’s due on the 24th of July. Because the plan change has not occurred yet, the invoice does not include any charges for your new mobile plan.

On the 24th of July, your mobile plan is changed to your new plan. You would receive a one-off alignment invoice with the following charges:

  • Adjusted credit for old plan – July 24 to August 1
     
  • Credit for old plan – August 1 to September 1
     
  • Adjusted access fee for new plan for remainder of current month – July 24 to August 1
     
  • One month access fee in advance for new plan – August 1 to September 1

 

Mobile Handset Instalments

Handset instalment alignments for existing customers

Mobile handset instalments are billed one month in advance. Existing customers should note that, just like access fees, handset instalments will be aligned to your normal billing dates.

This may cause one of the instalments to be split into two parts. When reading your invoice, you should always pay attention to the dates and the (# repayments left) alongside the charge, such as the example below:

  • $14.08 Charge: Instalment Charge for Samsung Galaxy S5 from 24/09/2014 to 06/10/2014 (24 repayments left)
  • $38.00 Charge: Instalment Charge for Samsung Galaxy S5 from 06/10/2014 to 06/11/2014 (23 repayments left)

We can see that when the $14.08 charge was billed, there were still 24 instalments remaining. The final (i.e. 25th) instalment will be $38 minus the $14.08 already paid, so $23.92. Over the entire course of the handset repayments, the charges still equal exactly $912, which is $38 x 24 instalments.

 

Paying handset instalments in advance

You can make an advance payment on your unpaid handset instalments through Toolbox whenever you’d like. Please note that doing this will not replace or alter your regular monthly instalments as long as there in an unpaid balance remaining for your handset.

  1. Log in to Toolbox and select My Products from the top menu bar.
     
  2. Select Mobile, and then click Manage Hardware in the left-hand column.
     
  3. If you have more than one mobile service and you don't see the right handset, you may need to select a different mobile number from the Product drop-down menu in the upper right-hand corner.
     
  4. You’ll see an overview of your handset instalments, including the remaining number of instalments and the total unpaid cost remaining.
     
  5. Click Make Payment and then type in the amount you’d like to pay into the text box.
     
  6. Click Process Payment to finish. The nominated amount will be paid using the active payment details on your iiNet account.

 

Handset instalments when cancelling Mobile Voice

If you cancel your Mobile plan or move it to a different provider, you can no longer pay for your handset by instalments. The remaining unpaid instalments will be charged in one lump sum on your next invoice.
 

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