iiNet Soul Preselect and Soul Override Migration FAQ

This article will provide further information for Soul Phone customers who are being moved across to an iiNet Soul Preselect or Override phone plan to become fully-fledged iiNet customers for long distance (i.e. international) calls.

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Your phone number will stay the same and your local call provider will not be affected by this change. However, you may notice a difference in call rates. See below for more information.

 

Your Preselect/Override service is only applicable to international call rates, which you can find here. For other call rates, please contact your local call provider.

 

With iiNet Soul Preselect plans, iiNet is automatically your call provider for all long distance calls.

With iiNet Soul Override plans, you need to manually set iiNet as your call provider for each long distance call, otherwise the long distance rates from your local call provider will apply. To do this, simply dial the manual override prefix 1414 before the phone number. This new prefix should be used instead of the old prefix, 1423.

 

The new Override prefix is 1414.

 

Once your Soul phone service is converted to an iiNet phone service, you'll receive a final invoice from Soul and your first invoice from iiNet. After that, you'll continue to receive monthly invoices from iiNet as an iiNet customer.

Please see our invoice guide for full details on how to read your iiNet invoice.

 

For security reasons, any credit card details that were recorded on your Soul account could not be transferred to iiNet's billing system.

Other customers may have paid by a method (e.g. cheque) which is not supported at iiNet.

In both cases, please call us on 1300 712 583 to reach members of our friendly Support Team who can assist with safely recording your payment details.

As per the Billing Policy in our Customer Relationship Agreement, you must have valid payment details (in the form of a credit card or bank account) on file at all times. Without these payment details, your iiNet invoices will fail to debit automatically, which will result in temporary suspsension of your services.

 

iiNet provides email invoices free of charge. Paper invoices are available at a cost of $1.49 per invoice - this cost will be waived on your first iiNet invoice however it will apply for subsequent invoices.

If you'd like to opt out of paper invoices after moving across to iiNet, please call us on 13 22 58 or see this guide to update your billing contact preferences in Toolbox. Learn more about Toolbox.

 

  • For everything to do with your move from Soul across to an iiNet Soul Phone plan, please call 1300 712 583 to reach members of our team who can assist you.
     
  • Once you're settled in as an iiNet customer, you should call our 24/7 Support and Billing Team on 13 22 58 and they'll be happy to help.

 

You can manage your account online using Toolbox. To get started with Toolbox, please call us on 13 22 58 to retrieve your Toolbox login details.

Once you can log in, please see An Introduction for Toolbox, which will show you how to use Toolbox. The introduction article also links to guides on everything you can do in Toolbox, including checking your usage, reviewing your invoices and updating your iiNet account details.

 

Using CTRL + F to search within your web browser is recommended.

The duration of all calls is measured in increments of one second.

*$1.98 up to 30 minutes to top 20 countries (landlines only).

Country Flagfall Rate per minute
USA $0.44 $0.21*
New Zealand Premium Timed $0.44 $14.95
Afghanistan $0.44 $2.18
Hong Kong $0.44 $0.38*
Indonesia $0.44 $0.94*
Ireland $0.44 $0.48*
Italy $0.44 $0.40*
Japan $0.44 $0.42*
Korea (South) $0.44 $0.83*
Malaysia $0.44 $0.60*
Netherlands $0.44 $0.50*
New Zealand $0.44 $0.21*
Singapore $0.44 $0.45*
South Africa $0.44 $0.65*
Sweden $0.44 $0.50*
Switzerland $0.44 $0.50*
Taiwan $0.44 $0.80*
United Kingdom $0.44 $0.21*
Canada $0.44 $0.21*
China $0.44 $0.75*
France $0.44 $0.44*
Germany $0.44 $0.42*
Samoa (American) Mobile $0.44 $0.97
Brazil Mobile $0.44 $1.26
Peru Mobile $0.44 $1.55
Philippines $0.44 $0.69
Slovenia Mobile $0.44 $1.09
Diego Garcia $0.44 $2.00
Philippines Mobile $0.44 $0.96
Poland $0.44 $0.77
Poland Mobile $0.44 $1.12
Solomon Island $0.44 $1.62
Somalia $0.44 $1.83
Brunei $0.44 $0.98
Brunei Mobile $0.44 $1.24
Portugal $0.44 $0.99
Bulgaria $0.44 $1.21
Portugal Mobile $0.44 $1.30
South Africa Mobile $0.44 $0.78
Bulgaria Mobile $0.44 $2.11
Burkina Faso $0.44 $1.71
Spain $0.44 $0.54
Burkina Faso Mobile $0.44 $1.71
Burundi $0.44 $1.71
Burundi Mobile $0.44 $4.05
Puerto Rico $0.44 $0.79
Spain Mobile $0.44 $0.90
Sri Lanka $0.44 $0.89
Cambodia $0.44 $1.56
Sri Lanka Mobile $0.44 $1.16
Cambodia Mobile $0.44 $1.80
Qatar $0.44 $1.71
Cameroon $0.44 $1.88
Qatar Mobile $0.44 $4.05
Cameroon Mobile $0.44 $2.15
Sudan $0.44 $1.48
Sudan Mobile $0.44 $1.48
Reunion $0.44 $1.53
Suriname $0.44 $1.40
Swaziland $0.44 $1.71
Sweden Mobile $0.44 $0.81
Switzerland Mobile $0.44 $0.81
Finland Mobile $0.44 $0.90
France Mobile $0.44 $0.69
Guiana (French) $0.44 $1.27
Syria $0.44 $1.71
French Guiana Mobile $0.44 $1.27
Syria Mobile $0.44 $1.71
French Polynesia $0.44 $1.00
Syria Damascus $0.44 $1.71
Gabon $0.44 $1.61
Gabon Mobile $0.44 $4.05
Taiwan Mobile $0.44 $0.94
Cape Verde Mobile $0.44 $2.05
Cape Verde $0.44 $1.71
Cayman Islands $0.44 $1.28
Gambia $0.44 $4.05
Georgia $0.44 $1.27
Tajikistan $0.44 $1.28
Tajikistan Mobile $0.44 $1.67
Georgia Mobile $0.44 $1.65
Central African Republic $0.44 $1.83
Chad $0.44 $1.95
Tanzania $0.44 $1.53
Chile $0.44 $0.77
Tanzania Mobile $0.44 $1.53
Chile Mobile $0.44 $1.12
Thailand $0.44 $0.76
Thailand Mobile $0.44 $1.02
East Timor $0.44 $2.85
Germany Mobile $0.44 $0.72
Togo $0.44 $1.73
Togo Mobile $0.44 $1.73
China Mobile $0.44 $0.90
Tokelau $0.44 $2.52
Tonga $0.44 $1.34
Colombia $0.44 $1.26
Colombia Mobile $0.44 $1.35
Tonga Mobile $0.44 $1.34
Ghana $0.44 $1.44
Ghana Mobile $0.44 $1.63
Trinidad & Tobago $0.44 $1.43
Tunisia $0.44 $1.08
Gibraltar $0.44 $1.08
Tunisia Mobile $0.44 $2.48
Gibraltar Mobile $0.44 $2.10
Turkey $0.44 $0.69
Turkey Mobile $0.44 $0.96
Greece $0.44 $0.44
Greece Mobile $0.44 $0.71
Greenland $0.44 $1.12
Greenland Mobile $0.44 $1.33
Guadaloupe $0.44 $1.12
Guadaloupe Mobile $0.44 $1.12
Guam $0.44 $0.72
Guatemala $0.44 $1.34
Guatemala Mobile $0.44 $1.69
Guinea Republic Mobile $0.44 $2.14
Guinea Republic $0.44 $1.78
Alaska $0.44 $0.13
Latvia Mobile $0.44 $1.45
Lebanon $0.44 $1.04
Lebanon Mobile $0.44 $1.31
Lesotho $0.44 $1.32
Guinea Bissau $0.44 $1.99
Liberia $0.44 $1.75
Guyana $0.44 $1.44
Liberia Mobile $0.44 $2.55
Haiti $0.44 $2.30
Haiti Mobile $0.44 $3.15
Libya $0.44 $1.49
Libya Mobile $0.44 $2.83
Liechtenstein Mobile $0.44 $0.71
Vatican City $0.44 $0.42
Liechtenstein $0.44 $0.59
Honduras $0.44 $1.38
Lithuania $0.44 $1.39
Honduras Mobile $0.44 $2.48
Hong Kong Mobile $0.44 $0.61
Lithuania Mobile $0.44 $1.39
Luxembourg $0.44 $0.67
Luxembourg Mobile $0.44 $1.10
Hungary $0.44 $0.54
Hungary Mobile $0.44 $0.81
Iceland $0.44 $0.90
iceland Mobile $0.44 $1.99
Uraguay $0.44 $1.22
Uraguay Mobile $0.44 $1.49
Uzbekistan $0.44 $1.32
Vanuatu $0.44 $1.16
India $0.44 $1.08
India Mobile $0.44 $1.35
Macau $0.44 $1.22
Venezuela $0.44 $0.90
Macau Mobile $0.44 $1.49
Venezuela Mobile $0.44 $2.07
Macedonia $0.44 $0.94
Macedonia Mobile $0.44 $1.19
Vietnam $0.44 $1.48
Madagascar $0.44 $1.78
Madagascar Mobile $0.44 $2.74
Vietnam $0.44 $1.48
Vietnam Ho Chi $0.44 $1.48
Vietnam Mobile $0.44 $1.63
Malawi Mobile $0.44 $1.78
Malawi $0.44 $1.48
Malaysia Mobile $0.44 $0.85
Virgin Islands British $0.44 $1.58
Maldives $0.44 $1.71
Maldives Mobile $0.44 $4.05
Mali $0.44 $1.76
Wallis Island $0.44 $3.07
Yemen (Arab) $0.44 $1.53
Mali Mobile $0.44 $4.05
Zambia $0.44 $1.53
Zambia Mobile $0.44 $1.53
Malta $0.44 $0.89
Malta Mobile $0.44 $1.16
Zimbabwe $0.44 $0.82
Zimbabwe Mobile $0.44 $1.09
Marshall Islands $0.44 $1.58
Martinique $0.44 $1.28
Mauritania $0.44 $1.78
Mauritius $0.44 $1.28
Mayotte $0.44 $1.34
Mexico Mobile $0.44 $1.19
Mexico $0.44 $0.99
Micronesia $0.44 $1.58
Moldova $0.44 $1.71
Moldova Mobile $0.44 $2.48
Monaco $0.44 $1.03
Monaco Mobile $0.44 $1.15
Mongolia $0.44 $1.83
Montenegro $0.44 $1.05
Montenegro Mobile $0.44 $1.30
Montserrat $0.44 $1.44
Morrocco $0.44 $1.75
Morrocco Mobile $0.44 $2.55
Brazil $0.44 $0.99
Reunion Mobile $0.44 $1.53
Romania $0.44 $1.22
Romania Mobile $0.44 $1.49
Russia $0.44 $1.35
Russia Mobile $0.44 $1.93
Sakhalin $0.44 $1.35
Nakhodka $0.44 $1.35
Khabarousk $0.44 $1.35
Rwanda Mobile $0.44 $1.84
Rwanda $0.44 $1.53
Ascension Islands $0.44 $1.65
St. Helena $0.44 $1.57
St. Kitts $0.44 $1.57
St. Lucia $0.44 $1.57
St. Pierre $0.44 $1.24
St. Vincent $0.44 $1.57
Samoa (Western) $0.44 $0.87
Samoa (American) $0.44 $0.87
Western Samoa Mobile $0.44 $0.97
San Marino $0.44 $0.86
San Marino Mobile $0.44 $0.86
Sao Tome & Principe $0.44 $1.78
Inmarsat SNAC $0.44 $13.50
Inmarsat-A: AOR $0.44 $13.50
Inmarsat-POR $0.44 $13.50
Inmarsat-A: IOR $0.44 $13.50
Inmarsat-A: AOR-W $0.44 $13.50
International Mobile Satellite $0.44 $13.50
Inmarsat-B: AOR $0.44 $10.00
Inmarsat-M: AOR $0.44 $10.00
Minisat AOR East $0.44 $10.00
Inmarsat-B: IOR $0.44 $10.00
Inmarsat-M: IOR $0.44 $10.00
Minisat IOR $0.44 $10.00
Inmarsat-B: AOR-W $0.44 $10.00
Inmarsat-M: AOR-W $0.44 $10.00
Minisat AOR West $0.44 $10.00
Turkmenistan $0.44 $1.28
Turks Caicos Island $0.44 $1.44
Tuvalu $0.44 $2.78
Uganda $0.44 $1.53
Uganda Mobile $0.44 $2.01
Iridium $0.44 $10.00
Comoro Island $0.44 $1.66
Congo $0.44 $1.71
Congo Democratic Republic $0.44 $1.75
Republic of Congo Mobile $0.44 $2.74
Saudi Arabia $0.44 $1.49
Saudi Arabia Mobile $0.44 $2.05
Ukraine $0.44 $0.99
Ukraine Mobile $0.44 $1.92
Senegal $0.44 $1.95
Senegal Mobile $0.44 $2.55
Cook Islands $0.44 $1.97
Costa Rica $0.44 $1.44
Costa Rica Mobile $0.44 $2.22
Serbia & Montenegro $0.44 $1.05
Serbia & Montenegro Mobile $0.44 $1.30
United Arab Emirates $0.44 $1.14
United Arab Emirates Mobile $0.44 $1.35
Seychelles $0.44 $2.17
Ivory Coast $0.44 $1.79
Ivory Coast Mobile $0.44 $1.89
Sierra Leone $0.44 $1.84
Sieraa Leone Mobile $0.44 $4.05
United Kingdom (Special) $0.44 $0.54
United Kingdom Premium $0.44 $0.79
United Kingdom Mobile $0.44 $0.54
Croatia $0.44 $0.79
Croatia Mobile $0.44 $1.06
Cuba $0.44 $1.98
Cyprus $0.44 $0.73
Cyprus Mobile $0.44 $1.00
Guantanamo Bay $0.44 $2.83
Singapore Mobile $0.44 $0.66
Czech Republic $0.44 $0.81
Slovak Republic $0.44 $0.67
Slovak Republic Mobile $0.44 $0.67
Slovenia $0.44 $0.85
Czech Republic Mobile $0.44 $1.06
Denmark $0.44 $0.53
Denmark Mobile $0.44 $0.53
Indonesia Mobile $0.44 $1.15
Djibouti $0.44 $1.95
Djibouti Mobile $0.44 $2.55
Dominica $0.44 $1.43
iran $0.44 $1.35
Dominican Republic $0.44 $0.85
Ecuador $0.44 $1.26
Ecuador Mobile $0.44 $1.69
Iran Mobile $0.44 $1.61
Mariana Island $0.44 $1.43
Iraq $0.44 $1.89
Iraq Mobile $0.44 $1.89
Ireland Mobile $0.44 $0.54
Israel $0.44 $0.44
Egypt $0.44 $1.22
Egypt Mobile $0.44 $1.36
Israel Mobile $0.44 $0.71
Italy Mobile $0.44 $0.72
El Salvador $0.44 $1.27
Jamaica $0.44 $1.28
El Salvador Mobile $0.44 $1.87
Jamaica Mobile $0.44 $2.05
Equator Guinea $0.44 $1.95
Eritrea $0.44 $1.86
Estonia $0.44 $0.99
Estonia Mobile $0.44 $1.92
Ethiopia $0.44 $1.83
Ethiopia Mobile $0.44 $2.55
Falkland Islands $0.44 $1.43
Faroe Islands $0.44 $1.18
Fiji $0.44 $0.96
Fiji Mobile $0.44 $1.03
Finland $0.44 $0.61
Japan Mobile $0.44 $0.72
Jordan $0.44 $1.22
Jordan Mobile $0.44 $1.49
Kazakhstan $0.44 $1.44
Mozambique $0.44 $1.75
Mozambique Mobile $0.44 $1.75
Myanmar $0.44 $1.58
Namibia Mobile $0.44 $1.73
Namibia $0.44 $1.44
Nauru $0.44 $1.28
Nepal $0.44 $1.53
Kenya $0.44 $1.38
Nepal Mobile $0.44 $1.53
Kenya Mobile $0.44 $1.65
Kiribati $0.44 $1.48
Kiribati Mobile $0.44 $1.48
Korea (North) $0.44 $2.99
Korea (South) Mobile $0.44 $1.01
Netherland Mobile $0.44 $0.89
Netherlands Antilles $0.44 $1.44
New Caledonia $0.44 $0.99
New Caledonia Mobile $0.44 $1.05
Kuwait $0.44 $1.34
Kuwait Mobile $0.44 $1.61
Kyrgyzstan $0.44 $1.65
Kyrgyzstan Mobile $0.44 $1.65
Laos $0.44 $1.39
Latvia $0.44 $1.03
Afghanistan Mobile $0.44 $2.53
New Zealand Mobile $0.44 $0.64
Albania $0.44 $1.10
Albania Mobile $0.44 $2.20
Nicaragua $0.44 $1.38
Nicaragua Mobile $0.44 $1.65
Algeria $0.44 $1.93
Algeria Mobile $0.44 $2.55
Niger $0.44 $1.73
Nigeria $0.44 $1.47
Nigeria Mobile $0.44 $1.55
Andorra $0.44 $0.75
Andorra Mobile $0.44 $1.02
Angola $0.44 $1.64
Angola Mobile $0.44 $2.12
Anguilla $0.44 $1.76
Antarctica $0.44 $1.80
Antigua-Barbuda $0.44 $1.28
Argentina $0.44 $0.99
Argentina Mobile $0.44 $1.19
Armenia $0.44 $1.40
Armenia Mobile $0.44 $1.65
Aruba $0.44 $1.28
Austria $0.44 $0.52
Niue Island $0.44 $3.03
Austria Mobile $0.44 $0.85
Norfolk Island $0.44 $1.23
Norway $0.44 $0.53
Norway Mobile $0.44 $0.83
Oman $0.44 $1.24
Oman Mobile $0.44 $1.41
Pakistan $0.44 $1.48
Pakistan Mobile $0.44 $1.71
Azerbaijan $0.44 $1.39
Palau $0.44 $1.73
Palestine $0.44 $0.45
Palestine Mobile $0.44 $0.63
Panama $0.44 $1.28
Panama Mobile $0.44 $1.55
Azerbaijan Mobile $0.44 $1.65
Bahamas $0.44 $0.85
Bahrain $0.44 $1.35
Bahrain Mobile $0.44 $1.58
Bangladesh $0.44 $1.24
Bangladesh Mobile $0.44 $1.51
Papua New Guinea $0.44 $1.49
Paraguay $0.44 $1.35
Paraguay Mobile $0.44 $2.88
Peru $0.44 $1.28
Barbados $0.44 $1.34
Belarus $0.44 $1.09
Belarus Mobile $0.44 $1.77
Belgium $0.44 $0.53
Belgium Mobile $0.44 $0.85
Belize Mobile $0.44 $1.88
Belize $0.44 $1.57
Benin $0.44 $1.75
Bermuda $0.44 $1.08
Bhutan $0.44 $1.63
Bolivia $0.44 $1.34
Bolivia Mobile $0.44 $1.69
Bosnia $0.44 $0.89
Bosnia Mobile $0.44 $1.16
Botswana $0.44 $1.53
Botswana Mobile $0.44 $2.50