iiNet invoice guide

This article will walk you through the layout of your iiNet invoice and explain important elements on the front page. 

Is your invoice is a bit more colourful than this one? Please see our new invoice guide instead.

If you're not able to view your PDF invoice, you may need to install Adobe Reader on your computer, tablet or smartphone.


Issues with your invoice

After the front page, the following pages of your invoice will list individual charges for your iiNet products and services. If you have any confusion over any charges, please call us on 13 22 58 or email your query along with your invoice number to

If you have iiNet Mobile Voice or telephony services such as Home Phone (landline) or Netphone (VoIP), you can check your detailed call history in Toolbox.

Paper invoices

We provide free invoices via email. You can opt in to paper invoices at a cost of $1.49 per invoice by editing your Billing contact details in Toolbox.