High risk call blocking explained

This article will explain the process of high risk call blocking used at iiNet.

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, any VoIP phone service such as Netphone or Fibre Phone is blocked from making high risk calls to certain international destinations by default.
 

What happens when I try to make a high risk call?

If you attempt to place a call to one of these destinations (as seen below), you will receive a recorded announcement which says "You are unable to make this call, please contact our customer service department". 
 

How can I make calls to high risk countries?

You will need to call iiNet on 13 22 58, and once your identity has been verified over the phone we will be able to remove this feature from your account. The change will take effect within 2 business days, and then you'll be able to make calls to all international locations.
 

What are the high risk call destinations?

The current list of high risk call destination countries is:

Country Code
AFGHANISTAN +93
ALBANIA MOBILE +3556
ASCENSION ISLANDS +247
AUSTRIAN SERVICE +438
BELARUS +375
BENIN +229
BOSNIA +387
BURUNDI +257
BULGARIA +359
CHILE +56
COMORO ISLAND +269
CONGO REPUBLIC +243
+242
COOK ISLANDS +682
CUBA +53
DIEGO GARCIA +246
DJIBOUTI +253
EAST TIMOR +670
ERITREA +291
ESTONIA +372
ETHIOPIA +251
FALKLAND ISLANDS +500
GABON +241
GAMBIA +220
GUINEA BISSAU +245
GUINEA REPUBLIC +224
GUYANA +592
HAITI +509
HONDURAS +504
IVORY COAST +225
JORDAN +962
KIRIBATI +686
KOREA (NORTH) +850
LATVIA +371
LIBERIA +231
LIBYA +218
LIECHTENSTEIN +423
LITHUANIA +370
MADAGASCAR +261
MALDIVES PREMIUM +960900
MALI +223
NICARAGUA +505
NIGER +227
PALESTINE +970
REUNION +262
SATELLITE SYSTEM +882
SAN MARINO +378
SAO TOME & PRINCIPE +239
SENEGAL +221
SERBIA +381
SEYCHELLES +248
SIERRA LEONE +232
SLOVENIA +386
SOLOMON ISLANDS +677
SOMALIA +252
ST KITTS +1869
ST. HELENA +290
SUDAN +249
SURINAME +597
SYRIA +963
TOGO +228
TUNISIA +216
TURKS CAICOS ISLAND +1649
VIRGIN ISLANDS BRITISH +1284

 

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