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Troubleshooting WiFi Network for No Connection

This article will explain what to do if you can't get connect your computer, smartphone, tablet or other WiFi-enabled device to your modem's WiFi (wireless) network.

To connect to a WiFi network, a computer or device must have a wireless network adapter installed. Most modern laptops, tablets and smartphones will have a built-in adapter.

Select one of the links below to jump to a query:

 

Things to check first

Potential cause
Try this:
No internet connection Attempt to get online using a computer connected to your modem with an Ethernet cable to rule out any non-wireless connection issues.
Incorrect/Forgotten WiFi password Ensure you have the correct password for your WiFi network. If you have an iiNet modem you can check its setup guide to learn how to access your WiFi settings. If you purchased your modem/router elsewhere, please visit the manuafacturer's website for support information.
WiFi ability disabled/turned off on computer or device Turn WiFi ability back on. Some laptops have a switch or button to turn WiFi ability on or off. Smartphones and tablets will have this switch located in the “WiFi” or “Connections” section of their settings.
WiFi broadcasting disabled in router Just like some laptops, some modems have a button to quickly turn WiFi broadcasting on/off and this may have been pressed by accident.
Out of WiFi range Make sure you’re within range of your modem’s WiFi signal. This is usually around 30 metres, but the distance can be reduced by obstacles (e.g. walls) between you and your modem.

 

Third-party modems

If you have a modem or router that wasn't purchased from iiNet, you'll need to log into its default gateway to change the WiFi settings. The layout of modem settings can vary greatly for each device, so please consult your modem's user manual or check the manufacturer's website for support information about changing the WiFi settings.

 

TG-1 Broadband Gateway

  1. On a computer/device that's connected to your modem via Ethernet (recommended) or WiFi, open your web browser and go to http://10.1.1.1

    Note: If you are unable to view this page, please see No communication between Modem and Computer.
     
  2. Log in with the default username "admin" and default password “admin”. If you have changed your login details from the default, use your custom details instead.
     
  3. On the dashboard, make sure the switch in the corner of the Wireless panel is set to ON.
     

     
  4. If the switch was already set to ON, click the cog/gears icon next to it to open the Wireless settings.
     
  5. Click Show advanced in the top-right corner.
     
  6. If the computer/WiFi device you’re using to connect to the WiFi network was made before 2009, set the Standard to 802.11b/g. This should also force Channel Width to 20MHz which may make it easier for older WiFi devices to connect.
     

     
  7. Scroll down. Under Access Point, make sure Broadcast SSID is set to ON. If this switch it set to OFF, then your WiFi network name won't show up in the list of available networks when you try to connect.
     

     
  8. Click the Save to finish. Wait a few minutes and then try to connect your devices to the WiFi again.
     
  9. If you still couldn't connect, try to connect using a different device (e.g. smartphone or laptop) if you have one available. If you can connect with other devices, then the original computer or device may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
     
  10. If you’re using a Windows computer, performing a winsock reset may resolve an issue with a wireless adapter.
     
  11. If you still can’t connect to your modem’s wireless network, please call our Support Team on 13 22 58 for a hand.

 

Huawei HG532d or iiNet VDSL Home Gateway (Huawei HG658)

Although screenshots have been taken using the HG532d, these instructions should also work for the VDSL Home Gateway (Huawei HG658) as the layout of their settings are very similar.

Huawei 532d only: Please note that when first sold, this modem will be configured with your iiNet broadband password (at time of signup) as the default WiFi password. After factory resetting the modem once (and all subsequent times) the default WiFi password will change to a1b2c3d4e5.

  1. On a computer/device that's connected to your modem via Ethernet (recommended) or WiFi, open your web browser and go to http://192.168.1.1

    Note: If you are unable to view this page, please see No communication between Modem and Computer.
     
  2. Log in with the default username "admin" and default password “admin”. If you have changed your login details from the default, use your custom details instead.
     
  3. In the left-hand column, click Basic and then select WLAN. Make sure Enable is ticked for Wireless.
     

      
  4. If the computer/WiFi device you’re using to connect to the WiFi network was made before 2009, set the Mode to 802.11b/g. This should also force the 11N Band Width option on the screen to change to a Rate option - leave this set to Auto.
     
  5. Make sure Enable for SSID is ticked, but do not tick Hide broadcast. If the SSID broadcast is hidden, then your WiFi network name won't show up in the list of available networks when you try to connect.
     

     
  6. Click the Submit to finish. Wait a few minutes and then try to connect your devices to the WiFi again.
     
  7. If you still couldn't connect, try to connect using a different device (e.g. smartphone or laptop) if you have one available. If you can connect with other devices, then the original computer or device may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
     
  8. If you’re using a Windows computer, performing a winsock reset may resolve an issue with a wireless adapter.
     
  9. If you still can’t connect to your modem’s wireless network, please call our Support Team on 13 22 58 for a hand.

 

iiNet Budii, Budii Lite, BoB 2 or BoB Lite

These instructions will work for iiNet’s Budii Lite, Budii, BoB2 and BoB Lite. An example screenshot has been taken using a BoB 2.

  1. On a computer/device that's connected to your modem via Ethernet (recommended) or WiFi, open your web browser and go to http://10.1.1.1
     
    Note: If you are unable to view this page, please see No communication between Modem and Computer.
     
  2. Log in with the default password “admin”. If you have changed your password from the default, use your custom password instead.
     
  3. Select 2. Set up my wireless from the top menu bar.
     
  4. Ensure that Wireless function is set to Enable.
     
  5. Make sure that the Hide SSID box is not ticked. If the SSID is hidden, then your WiFi network name won't show up in the list of available networks when you try to connect.
     
  6. If the computer/WiFi device you’re using to connect to the WiFi network was made before 2009, set the Mode to 802.11g only. If the computer/device was made in 2003 or earlier, try 802.11b only. Older WiFi devices won't be able to connect to the newer 802.11n WiFi.
     

     
  7. After making your changes, click the Save settings button in the upper right-hand corner. Wait a few minutes and then try to connect your devices to the WiFi again.
     
  8. If you still couldn't connect, try to connect using a different device (e.g. smartphone or laptop) if you have one available. If you can connect with other devices, then the original computer or device may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
     
  9. If you’re using a Windows computer, performing a winsock reset may resolve an issue with a wireless adapter.
     
  10. If you still can’t connect to your modem’s wireless network, please call our Support Team on 13 22 58 for a hand.

 

iiNet NetComm NB16WV-02

Please note these instructions will not work for a NetComm NB16WV-02 that was not purchased from the iiNet Group.

  1. On a computer/device that's connected to your modem via Ethernet (recommended) or WiFi, open your web browser and go to http://10.1.1.1
     
    Note: If you are unable to view this page, please see No communication between Modem and Computer.
     
  2. Log in with the default username "admin" and default password “admin”. If you have changed your details from the default, use your custom details instead.
     
  3. In Basic View, click the Wireless 2.4GHz tab.
     
  4. Make sure Wireless (WiFi) is set to On and that SSID Broadcast is set to Enable. If SSID broadcast is disabled, then your WiFi network name won't show up in the list of available networks when you try to connect. Click Save and apply the changes.
     

     
  5. Repeat step 4 on the Wireless 5GHz tab if you use this network. If you don't connect to this network (older WiFi devices may not support 5GHz) then it's fine to leave it turned off.
     
  6. Click Switch to advanced view at the bottom of the page.
     
  7. Click Network Setup from the top bar and then select Wireless 2.4GHz from the drop-down menu.
     

     
  8. If the computer/WiFi device you’re using to connect to the WiFi network was made before 2009, set the Wireless Mode to G only. If the computer/device was made in 2003 or earlier, try B only. Older WiFi devices can't connect to the newer N Mode.


     

  9. Note: If your WiFi device supports 5GHz WiFi, try switching Wireless Mode to N Only in Network Setup > Wireless 5GHz.
     
  10. After making your changes, click Save. Wait a few minutes and then try to connect your devices to the WiFi again.
     
  11. If you still couldn't connect, try to connect using a different device (e.g. smartphone or laptop) if you have one available. If you can connect with other devices, then the original computer or device may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
     
  12. If you’re using a Windows computer, performing a winsock reset may resolve an issue with a wireless adapter.
     
  13. If you still can’t connect to your modem’s wireless network, please call our Support Team on 13 22 58 for a hand.

 

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