How to reset your web browser

This article will show you how to reset your browser settings to defaults. This can fix some browsing issues, especially after a virus or malware infection.

Select one of the links below to jump to a query:

  1. Open Internet Explorer and click the Settings button (cog icon) in the upper right-hand corner. Select Internet Options from the drop-down menu.
     

     
  2. Click the Advanced tab in the Internet Options window.
     
  3. Under Reset Internet Explorer settings, click the Reset button.
     

     
  4. In the pop-up window, ensure that the box next to "Delete personal settings" is not ticked and then click the Reset button.
     

     
  5. Close Internet Explorer and then open it again to finish.

 

  1. Open Firefox and click the Menu button (three horizontal lines) in the top left-hand corner.
     
  2. Click the Help icon (question mark) at the bottom of the drop-down menu and then select Troubleshooting Information.
     

     
  3. Firefox’s Troubleshooting Information page will load in your browser. Click the Reset Firefox button in the upper right-hand corner.
     

     
  4. Click the Reset Firefox button in the pop-up window to finish.
     
     

 

  1. Open Google Chrome. Type chrome://settings in the address bar and then hit the Enter key on your keyboard. Alternatively, click the Menu button (three horizontal lines) in the top right-hand corner and select Settings from the drop-down menu.
     

     
  2. At the bottom of the Settings page, click Show advanced settings.
     

     
  3. At the bottom of the advanced settings, click Reset browser settings.
     

     
  4. Click Reset to finish.
     

 

Note as of November 2017: Currently Edge does not have a feature to enable users to reset the browser to default settings. Please try clearing the browser cache if you're experiencing difficulties.

In the future Microsoft may release an update for Edge that includes this feature.

 

  1. Open Safari and click the Safari tab in the top menu bar, and then select Reset Safari from the drop-down menu.
     

     
  2. Click the Reset button to finish.
     

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