iiNet - connect better

Technical Support

Support & billing: 13 22 58

Sales

Sales: 13 19 17

Login to iiNet

Need help?

Are you an iiNet agent?

Login here.

Online Help

Search our self help articles to find what you need.

All about Quota and Shaping

This article will answer some frequently asked questions about data quotas and the shaping process used for iiNet ADSL/ADSL2+ broadband, Naked DSL and NBN Fibre.

Select one of the links below to jump to a query:

What is quota?

'Quota' is the amount of data you may use each month as a part of your internet plan. Whenever you use the internet (e.g. look at websites, upload or download files, watch videos) data traffic passes through your internet connection and is counted towards your monthly quota.

 

How can I view my quota?

Quota usage can be viewed in your Toolbox. This is also where you can check the date that your quota will reset, and any applicable peak/offpeak timeframes. Learn more.

 

Peak/Offpeak vs. Anytime quota

If your plan has peak/offpeak quota, that means you have two separate quotas – one for a peak period and one for an offpeak period. Plans with Anytime quota have a single quota that may be used at any time of the day or night.

Our current on-net plans (i.e. connections via the iiNetwork) include anytime quota. Off-net plans (i.e. connections via our wholesaler’s network), usually include peak and offpeak quotas.

 

How do I find my quota type and/or Peak/Offpeak times?

Quotas and Peak/Offpeak timeframes vary depending on your broadband plan. You can check your quota type or when peak/offpeak begins for your plan while checking your broadband usage in Toolbox.

 

Are Peak and Offpeak quotas shaped separately?

Yes, they're treated as separate quotas. If you use all of your Peak quota, your service will be shaped during the peak period but it will not be shaped during the offpeak period. You can find the timeframes for peak/offpeak on your broadband plan while checking your broadband usage in Toolbox.

For this reason, you'll need to specifically buy a "Peak" Data Pack in Toolbox if you've used all of your Peak quota and want to get unshaped before your quota resets.

 

What speed is my internet shaped to if I exceed my quota?

If you exceed your quota on one of our current fixed-line broadband plans, you will not incur any excess data fees. Instead, the speed of your service will be shaped to 128kbps, 256kbps or 512kbps (depending on your plan) for both downloads and uploads. This method is known as shaping.

Your internet speeds will return to normal when your quota resets. If you want to remove the shaping before your quota resets, you'll need to either buy a Data Pack or upgrade your plan through your Toolbox.

 

When does my quota reset?

You can check when your monthly quota resets on your Toolbox dashboard when checking basic volume usage in Toolbox e.g. "Your usage resets in 5 days".

 

What is counted towards my quota?

All current residential plans have both downloads and uploads counted towards their quota.

Usage of the following services through your iiNet ADSL or Naked DSL connection are not counted towards your quota:

  • iiNet TV with Fetch
  • Netphone or iiTalk (VoIP)

 

What is the Freezone?

All ADSL and Naked DSL services have unmetered access to the Freezone. It’s a selection of servers and sites that you can enjoy without the usage counting towards your monthly quota. If you do exceed your quota, downloads from anywhere in the Freezone are not affected by shaping.

 

When is my monthly quota counted?

The term "monthly quota" may imply that your usage is counted from the 1st to the 1st of each month, but it probably isn't. Your monthly usage is counted in line with your billing cycle, which runs monthly from your billing anniversary day.

The activation of your very first with iiNet sets your billing anniversary. For example, if your first service activated on the 20th of the month, then your billing cycle and your monthly quota would run from the 20th to the 20th of each month.

Please note that we do have some Mobile Broadband services that are billed from the 1st to the 1st of each month regardless of your iiNet billing cycle due to a requirement from our wholesalers.

 

What happens to my quota if I change plans in the middle of a billing cycle?

Your quota does not reset if you change plans. Your current quota usage will be deducted from the total quota of your new plan. For example, if you have used 20GB out of a 100GB plan and you downgrade to a 50GB plan, your usage will be 20GB out of 50GB.

You will receive the full quota for your new plan when you begin a new billing cycle.

 

Does traffic usage on a backup dialup account contribute to my quota?

Yes. Usage will be deducted from the monthly quota allocated to your broadband account.

 

Does iiNet offer any broadband plans with unlimited quota?

Not at this time, but our biggest broadband plans pack an entire Terabyte! You'd have to be trying pretty hard to use more than that.

 

Was this article helpful?

YesNo

Can't find what you're looking for?

If you need a hand, our friendly Support Team is available 24/7. Just shoot us an email or call 13 22 58 and we'll be happy to help.

Try another search Call us on 13 22 58 Tweet us at @iinet