This article will run you through the troubleshooting for common causes of browsing issues, which may prevent websites loading properly in your web browser.
Select one of the links below to jump to a query:
|Internet connection is down||If possible, check our Network Status website to see if an outage or scheduled maintenance is affecting your internet connection.
If there are any error lights on your modem or your computer gives an error message that it is not connected to the internet, you'll need to troubleshoot your internet connection issues before any browsing issues.
|WiFi issues||To rule out WiFi issues, connect a computer to your modem with an Ethernet cable during troubleshooting.|
|Speed issues||If websites will load (but very slowly) you may need to troubleshoot speed issues first.|
|Data congestion||Disconnect any additional devices from your home network to rule out data congestion.
It's also possible that other software running in the background is using too much data flow to allow successful browsing, so be sure to close any file-sharing or online backup software you may have running on your computer.
|Firewall or Antivirus settings aren’t allowing browsing||Temporarily disable any firewall, antivirus or anti-malware software and attempt to browse again. Please contact your security software’s Customer Support if you're not sure how to do this, or you need help changing the software settings to allow browsing.|
|Virus or malware infection||Run an Antivirus or malware scan using your Antivirus software. Please contact your Antivirus software’s Customer Support if you're not sure how to do this.|