Cannot send email on phone or tablet

This article will show you the correct email settings for a smartphone or tablet device.

Without SMTP authentication enabled in your outgoing email settings, you may not be able to send email on these devices.

Select one of the links below to jump to a query:

Already know your way around your device settings? Great! Here's what you need to configure:

Outgoing mail server: mail.iinet.net.au
Outgoing port & security type: 465 & SSL (for Apple devices), 587 & STARTTLS/TLS (for all other devices)
Outgoing authentication: Enabled/password

Username: Your iiNet email address
Password: Your iiNet email address password

Read on for how-to guides for iOS and Android devices.

 

  1. Select Settings > Mail > Accounts.
     
  2. Select your iiNet email address.
     
  3. Tap Account.
     
    iOS mail settings screenshot
     
  4. Under "Outgoing Mail Server", tap SMTP.
     
    iOS mail settings screenshot
     
  5. Select Primary Server.
     
    iOS mail settings screenshot
     
  6. Set the Authentication to Password, and tap Done to finish.
     
    iOS mail settings screenshot

If you still have difficulties sending emails, please see iiNet Group Email Settings for more information.

 

  1. Open your Email app and tap the MORE option in the top right-hand corner.
     
    Android email settings screenshot
     
  2. Select Settings.
     
    Android email settings screenshot
     
  3. Select your iiNet email address.
     
    Android email settings screenshot
     
  4. Under "Advanced settings", tap Server settings.
     
    Android email settings screenshot
     
  5. Under "Outgoing server", make sure that Authentication required before sending emails is ticked, then tap Done to finish.
     
    Android email settings screenshot

If you still have difficulties sending emails, please see iiNet Group Email Settings for more information.