This article will give you some general advice about enabling bandwidth control (also known as traffic shaping or Quality of Service/QoS policy) on third party modems/routers being used for NBN™.
Without this setting enabled, your modem/router may attempt to upload faster than the speed of your NBN™ plan, which will result in your connection dropping out as NBN™ will start discarding information sent across the connection.
All modems supplied by iiNet take care of this setting automatically to ensure you have the fastest and most stable connection possible.
IMPORTANT: We're not able to provide instructions for specific makes/models of modems that are not supplied by us as the layout of modem settings pages can vary greatly between different devices. If you need more specific instructions, please visit the manufacturer's website for support information.
Enabling bandwidth control
- To access the modem settings, you'll need a computer, laptop, tablet or smartphone that's connected to your modem via Ethernet cable (recommended) or WiFi.
- Open your web browser and go to your modem's default gateway. Some of the most common addresses are http://192.168.1.1, http://192.168.0.1 and http://192.168.1.254.
If these addresses don't work for you, the easiest way to find the modem's default gateway address is to check the manufacturer's website for support information. Alternatively, if you have a desktop PC or Mac you can follow the advice in this article to find the gateway address.
- You'll see a login page. If there's a username field, the default username will almost always be admin (it may even already be filled in). The default password is typically admin or password.
If you can't log in with these settings, please check the manufacturer's website for your modem's default login settings. If the modem is secondhand or you've used it previously, it may already have custom login details set. If you need to, you can factory reset the modem to return it to the default settings.
- The setting need to find is most likely in an Advanced section. If you see any option for advanced settings or to switch to an advanced view, select it.
- Locate the bandwidth control setting. This is commonly labelled QoS or Bandwidth/Traffic control.
- Ensure that upstream bandwidth/QoS is enabled and set the bandwidth maximum according to your NBN plan as listed below.
- If you have an NBN12 plan, enter a maximum of 950kbps
- If you have an NBN25 plan, enter a maximum of 4950kbps
- If you have an NBN50 plan, enter a maximum of 19500kbps
- If you have an NBN100 plan, enter a maximum of 39500kbps
- Save your changes to finish. An example for a Netgear modem is shown below.
If you have any trouble following this guide, please run a Google search or visit your modem/router manufacturer's website for support information.