This article will answer some frequently asked questions about NBN™ Fibre Phone, which is only available to select customers as of 23 August 2017.
iiNet's first generation of Fibre Phone is not a Home Phone (PSTN) equivalent service. It can be likened to an "enhanced Netphone" service with all of the call features of Netphone.
No. In order to subscribe to Fibre Phone you must agree to waive your rights under the Customer Service Guarantee.
Please refer to the Critical Information Summary for all previously sold Fibre Phone plans.
Yes, but only for small businesses or home offices that require only one line for normal phone calls. Business customers who require more than one phone number would still be able to provision one Fibre Phone line, but would need to look at the BizPhone products we offer in order to supply additional phone numbers to the business.
Yes, although there are some exceptions in very old phone handsets (rotary dial).
Yes, Fibre Phone uses the same standard phone sockets (RJ-11) to connect handsets, however you will need to organise the rewiring of their internal phone wiring to the UNI-V phone port on the NBN™ Connection Box. If this is not done, you will not receive dial tone on any internal sockets besides the Connection Box's UNI-V phone port. As an alternative to having your house re-wired by an electrician - you may be happy with a cordless phone being plugged into the Connection Box.
No, in NBN™ ready for service areas copper services will not be able to be reprovisioned. Telstra typically cease sales copper services in NBN™ Fibre areas. Fibre Phone will be the only fixed line voice solution available to you.
At this point in time, we are unable to move iiNet numbers to a Fibre Phone product. We may be able to port across other carrier numbers to Fibre Phone, please give us a call and we can look into keeping your existing number with Fibre Phone on the NBN™.
Fibre Phone is designed to have up to three handsets plugged into the same line using internal sockets in the house. Any more would demand too much voltage and may prevent your service from getting a dial tone.
Currently iiNet Fibre Phone numbers will only work at the address they’re initially supplied to. If you move house, unfortunately you won’t be able to keep the same Fibre Phone number.