Home Phone Standard and Optional Features

This article will teach you how to activate and use the standard and optional features for an iiNet Home Phone (landline) service. While some features are optional add-ons that have an additional monthly charge (e.g. Silent number and Duet Phone), a Home Phone service includes a set of standard features at no additional cost.

In addition to making changes to Home Phone features in Toolbox, there's a downloadable user guide for each feature on our website.

Select one of the links below to jump to a query:

Please note that Call Return, 3-Way Chat, Call Waiting and Call Back are standard features that do not need to be enabled or disabled in Toolbox.

  1. Log in to Toolbox.
     
  2. Select My Products from the navigation bar, and then select Phone.
     
  3. If you have multiple phone services on your account, you may need to select your Home Phone number from the drop-down menu in the upper right-hand corner.
     
  4. Select Change phone options from the left-hand column.
     
  5. You’ll see a list of the add-on features available for your Home Phone service divided into sections.
     
  6. The first section will be Exclusive Add-ons. These features may only be changed one at a time because they require extra work from our wholesaler to activate.
     
  7. The second section will be a list of Your Active Add-ons. You can click Show options next to each feature to see the ON/OFF toggle switch to disable any of these features.
     
  8. The final section will be Activate an Add-on. You may activate more than one of these add-ons and then save them all at once. Further details on how to activate and use each add-on are listed below.
     
  9. Don’t forget to click the Review changes button at the bottom of the page after making any changes. You can then review and Confirm changes to finish.

 

  1. If someone else calls you while your phone number is engaged, Call Forward Busy will forward the call to a different phone number.
     
  2. Call Forward Busy can be enabled or disable using the ON/OFF toggle switch.
     
  3. Enter the phone number that calls should be forwarded to, and then click Review changes. Hit Confirm changes to finish.
     
  1. Call Forward Immediate will always forward all calls to your phone number to a different phone number as soon as they call.
     
  2. Call Forward Immediate can be enabled or disable using the ON/OFF toggle switch.
     
  3. Enter the phone number that calls should be forwarded to, and then click Review changes. Hit Confirm changes to finish
     
  1. If a call to your phone number is not answered, Call Forward No Answer will forward the call to a different phone number.
     
  2. Call Forward No Answer can be enabled or disable using the ON/OFF toggle switch.
     
  3. Enter the phone number that calls should be forwarded to, and then click Review changes. Hit Confirm changes to finish
     
  1. Call Forward Selected Caller will immediately forward all calls from up to 15 phone numbers to a different phone number. Please note that Call Forward Selected Caller will override any other Call Forward add-ons active on your Home Phone.
     
  2. Call Forward Selected Caller can be enabled or disabled using the ON/OFF toggle switch. Next, click Review changes and then Confirm changes.
     
  3. Once Call Forward Select Caller is active, you can add numbers to your selected caller list by dialling *87 from your Home Phone and then following the voice prompts. You'll be asked to enter your PIN using the keypad.
     
  4. Similarly, you can remove a phone number from your selected caller list by dialling #87 from your Home Phone and following the voice prompts (requires PIN).
     
  5. Your default PIN should be the last 4 or 6 digits of your Home Phone number. We recommend that your change your PIN after you have set up Call Forward Select for the first time.
     
  1. If someone calls your phone number while you’re on a call, Call Waiting will automatically put them on hold. A discrete tone (2 beeps every 5 seconds) wll let you know there is a call waiting.
     
  2. Call Waiting is disabled during a 3 way call.
     
  3. Call Waiting can be enabled by dialling *43# from your Home Phone.
     
  4. Call Waiting can be disabled by dialling #43# from your Home Phone.
     
  5. When Call Waiting is enabled, you’ll hear a tone when there is a call waiting. To switch back and forth between the two calls, press the CALL button on your handset and then dial 2.
     
  6. To hang up on the person you’re currently speaking to and switch to the other caller, press the CALL button on your handset and then dial 1.
     
  1. Call Return is a standard feature that does not need to be enabled or disabled.
     
  2. Call Return lets you find out the number of the last unanswered call to your Home Phone. You can also choose to call that number back.
     
  3. To retrieve the number of your last unanswered call, dial *10# on your handset.
     
  4. To automatically call that number, dial 1. Standard call costs will apply.
     
  1. Call Back is a standard feature that does not need to be enabled or disabled. However, it requires a touchtone handset and is not compatible with certain numbers e.g. some business numbers, Operator Assisted Services, international destinations and some other carriers’ networks.
     
  2. If you call a number that is engaged, Call Back will monitor that number for up to 45 minutes and automatically call it back when it is no longer engaged.
     
  3. A maximum of 5 Call Backs can be arranged at any one time.
     
  4. To arrange a Call Back, hit the recall button while you hear the engaged tone and then dial *37#. You'll hear an announcement to confirm your Call Back has been arranged.
     
  5. Your phone will ring to let you know when the phone number you tried to call becomes available, and will automatically redial the number for you.
     
  6. To cancel a Call Back, dial #37#.
     
  7. To check which Call Backs are currently active on your phone, dial *#37#.
     
  1. 3-Way Chat is a standard feature that does not need to be enabled or disabled.
     
  2. 3-Way Chat allows you to talk to 2 callers at the same time (a.k.a conference call).
     
  3. To make a 3 way call, call one of the of the participants. When the call is answered, press the CALL button on your handset and dial the number of the other participant.
     
  4. Press the CALL button again and then dial 3 to begin the 3-way call. Standard call costs will apply.
     
  1. Adjusting the ring length for your Home Phone is a standard feature that doesn't need to be enabled or disabled. You can adjust it at any time by following the steps below.
     
  2. Using your Home Phone, dial *99.
     
  3. Dial a number between 5-60. This is the number of seconds your phone will ring before calls go to voice mail or the call is missed.
     
  4. Dial # and then hang up to finish.

 

  1. Multi Number is an exclusive add-on. Changes to this add-on must be submitted exclusively - you cannot submit changes for other add-ons at the same time.
     
  2. Multiple Number offers an additional phone number for your existing phone line, as well as the option of separate billing for that number.
     
  3. Multi Number can be enabled or disabled with the ON/OFF toggle switch. Next, click Review changes and then Confirm changes to finish.
     
  1. Duet Phone & Fax is an exclusive add-on. Changes to this add-on must be submitted exclusively - you cannot submit changes for other add-ons at the same time.
     
  2. Duet Phone & Fax allows you to add a fax number to your existing phone line, giving you separate phone and fax numbers without installing a second phone line.
     
  3. Duet Phone & Fax can be enabled or disabled with the ON/OFF toggle switch. Next, click Review changes and then Confirm changes to finish.
     
  1. Remote Access  allows you to program your Home Phone to enable or disable 'Call Forward' from a remote location (e.g. using your mobile phone).
     
  2. Remote Access can be enabled or disabled with the ON/OFF toggle switch. Next, click Review changes and then Confirm changes to finish.
     
  3. The Remote Access number for Voicemail on Telstra landlines or mobiles is 125012.
     
  4. The Remote Access number for Voicemail on all other phone services is 1800 135 102.
     
  1. Voicemail is only compatible with touchtone handsets - it allows you to divert callers you don't answer to a message-taking service. You can personalise your voicemail greeting as well as retrieve your voicemail messages from any phone.
     
  2. To activate Voicemail, set the toggle switch to ON and then clicking Review changes. Hit Confirm changes to finish.
     
  3. Once Voicemail is active, you'll be run through a voice-prompted setup the first time you call the Voicemail service.
     
  4. You can call the Voicemail service from your Home Phone by dialling 101. You'll be asked to enter your Voicemail PIN using the keypad.

    You can also call your Voicemail service from a different phone service via Remote Access (requires your Voice mail PIN).
     

  5. Your default PIN should be the last 4 or 6 digits of your Home Phone number. Once you have set up your Voicemail service, we strongly recommend that you change your Voicemail PIN.
     
  6. You can learn how to further use and customise your Voicemail service as well as some handy shortcuts in this guide.
     
  1. Silent Number removes your phone number, name and address details from the next edition of the White Pages directory and Directory Assisted Services.

    Important: Your details will only be removed from the next edition of the printed or CD version of the White Pages. Your request must be submitted before the deadline for your state or territory.

    Removing your details from the online version of the White Pages and Directory Assisted Services may take up to 2 weeks.
     

  2. You can enable or disable Silent Number with the ON/OFF toggle switch and then click Review changes. Hit Confirm changes to finish.
     
  1. Calling Number Display allows you to identify a caller by displaying the caller's phone number on your handset's screen (requires a compatible handset). Please note that Calling Number Display will not work for blocked numbers.
     
  2. You can enable or disable Calling Number display with the ON/OFF toggle switch and then click Review changes. Hit Confirm changes to finish.
     

Call Blocking can't be configured in Toolbox. If you'd like the Network Access setting changed for your Home Phone ($3.52 per change), please call us on 13 22 58.

Call Blocking blocks specific types of calls from being made using your phone service. The following blocking types are available:

  • Emergency only (000)
     
  • Only 1800 numbers
     
  • Local calls only (included 13xx numbers)
     
  • Local and operator-assisted calls only (includes 13xx numbers)
     
  • All calls except international (includes premium and standard)
     
  • Local, Standard, International and Premium (no operator-assisted calls)
     
  • Local, Standard and Premium (no International or operator-assisted calls)
     
  • All calls except Premium and International (includes standard)
     
  • All calls except Premium (includes International and standard)
     
  1. Call Control allows you to override your Call Blocking settings on a call-by-call basis. This means that if International Blocking was active, you could enter a PIN number before making a call to be switched back to Open access for that call only.
     
  2. Call Control can be enabled or disabled with the ON/OFF toggle switch.
     
  3. Select the Alternative access level (e.g. Open) from the drop-down menu and then click Review changes. Hit Confirm changes to finish.

 

Was this article helpful?

YesNo