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Mobile Voice Activate SIM Card

This article will show you how to activate the SIM card for your iiNet Mobile Voice service. If you've got a replacement SIM for an existing service, you can follow the same process as for a new SIM.

Please note: These methods are for residential mobile services only. If you have a Business Mobile service, please call us on 13 86 89 to get activated.

Former TransACT customers: If you have a SIM for a TransACT mobile plan, please call us on 13 22 58 to get activated as these mobile plans operate on a different network and the activation methods below won't work.

Select one of the links below to jump to a query:

Activating over the phone

  1. Call 1300 115 225 and listen to the voice prompts.
     
  2. Enter your mobile number using the keypad on your phone.
     
  3. Enter the 13 digit SIM ID number (found on the SIM card itself) using the keypad on your phone.

     

  4. Enter your date of birth as an eight digit number (DDMMYYYY) using the keypad on your phone.
     
  5. If you need a hand at any point, just call our friendly Support Team on 13 22 58 or email support@iinet.net.au for assistance. Please include your mobile number in your email.

 

Activating online

  1. Go to: http://toolbox.iinet.net.au/activate
     
  2. Select your SIM card type (Standard/Micro Dual-Cut size or Nano size) from the drop-down menu.
     
  3. Enter the 13-digit SIM ID number (found on the SIM card itself) in the text box and then click Next.
     
  4. If you’re porting your mobile number to iiNet from another provider, you may need to enter your mobile number, date of birth and the name of your previous mobile service provider to finish.
     
  5. If you need a hand at any point, just call our friendly Support Team on 13 22 58 or email support@iinet.net.au for assistance. Please include your mobile number in your email.

 

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