iiNet - connect better

Technical Support

Support & billing: 13 22 58

Sales

Sales: 13 19 17

Login to iiNet

Need help?

Are you an iiNet agent?

Login here.

Online Help

Search our self-help articles to find what you need.

Mobile Voice Features

This article will show you how to activate and use the features for your iiNet Mobile Voice service.

Once you're familiar with the features of your mobile service, you can change most of them right from your handset using Quick Codes! Learn more.

Select one of the links below to jump to a query:

Activating and Using Features

Caller ID

Caller ID allows you to present or restrict your mobile phone number from being displayed when you are calling someone.

  1. Log in to Toolbox.
     
  2. Select My Products from the navigation bar and then select Mobile.
     
  3. If you have more than one Mobile phone on your account, you may need to select your Mobile number from the Product drop-down menu in the upper right-hand corner.
     
  4. Select Configure voice settings from the left-hand column.
     
  5. You can enable or disable Caller ID using the ON/OFF toggle switch, and then click Submit to finish.
     

Incoming Call Barring

Incoming Call Barring prevents your mobile number from receiving calls. This is especially useful if you are Roaming Internationally, where receiving calls can accrue additional charges.

  1. Log in to Toolbox.
     
  2. Select My Products from the navigation bar and then select Mobile.
     
  3. If you have more than one Mobile phone on your account, you may need to select your Mobile number from the Product drop-down menu in the upper right-hand corner.
     
  4. Select Configure voice settings from the left-hand column.
     
  5. To enable or disable Incoming Call Barring, use to the ON/OFF toggle switch.
     
  6. Select "Always" or "When Roaming" from the drop-down menu, and then click Submit to finish.


     

Outgoing Call Barring

Outgoing Call Barring allows you to prevent your mobile number from being able to make certain types of calls.

  1. Log in to Toolbox.
     
  2. Select My Products from the navigation bar and then select Mobile.
     
  3. If you have more than one Mobile phone on your account, you may need to select your Mobile number from the Product drop-down menu in the upper right-hand corner.
     
  4. Select Configure voice settings from the left-hand column.
     
  5. To enable or disable Outgoing Call Barring, use to the ON/OFF toggle switch.
     
  6. Select "All", "International" or "International (Except Australia)" from the drop-down menu and then click Submit to finish.
     

Call Forwarding

Please note: Standard call costs may apply when any call forwarding features forward a call to a new destination (excluding voice mail). All call forwarding features are disabled by default.

Call Forwarding will forward calls to your mobile number to a different phone number according to these rules:

- Always forward calls to (disabled by default)

- When busy, forward calls to (Voice mail by default)

- When unanswered, forward calls to (Voice mail by default)

- When unreachable, forward calls to (Voice mail by default)

  1. Log in to Toolbox.
     
  2. Select My Products from the navigation bar and then select Mobile.
     
  3. If you have more than one Mobile phone on your account, you may need to select your Mobile number from the Product drop-down menu in the upper right-hand corner.
     
  4. Select Configure voice settings from the left-hand column.
     
  5. You can adjust your Call Forwarding settings by entering a destination phone number into the relevant box (as per the list above) and then clicking Submit. Please note that standard charges apply for calls that are forwarded to a number that isn't 321 (Voicemail).
     
  6. To disable any call forwarding setting, delete the destination phone number from the relevant box and then click Submit.


     

International roaming

See International Roaming.

 

Voice mail

Voice mail is activated by default for calls to go to voice mail if your mobile number is unreachable, busy or not answered.

Learn how to set up, configure and use Voice mail.

  1. Log in to Toolbox.
     
  2. Select My Products from the navigation bar and then select Mobile.
     
  3. If you have more than one Mobile phone on your account, you may need to select your Mobile number from the Product drop-down menu in the upper right-hand corner.
     
  4. Select Configure voice settings from the left-hand column.
     
  5. To enable Voice mail for a specific Call Forwarding rule, enter “321” as the destination phone number and then click Submit.
     
  6. To disable Voice mail, remove the number “321” wherever it is entered for any Call Forwarding rules and then click Submit.
     
  7. Alternatively, set Call Forwarding to OFF.
     
  8. You may also dial any of the following numbers from your mobile handset to enable voice mail for your call forwarding settings:
Voicemail setting
While in Australia
While Overseas
Unconditional Call Forward to Voicemail **21*321# CALL **21*+61411000321# CALL
Call Forward to Voicemail when Unreachable **62*321# CALL **62*+61411000321# CALL
Call Forward to Voicemail when Busy **67*321# CALL **67*+61411000321# CALL
Call Forward to Voicemail when not answered **61*321# CALL **61*+61411000321# CALL
Call Forward to Voicemail when conditional rules apply
(Unreachable, busy or not answered)
**004*321# CALL **004*+61411000321# CALL

 If you're overseas, please see Accessing voice mail while roaming.

 

Missed Call Service

If you miss a call (even while your mobile number is busy, turned off, or out of coverage) then Missed Call Service will send you an MMS with the voice recording of your missed call. If your mobile handset doesn't support MMS, you should enable Voice Mail instead.

Please note: you will not receive a Missed Call MMS until your mobile handset is switched on and back in an area with coverage.

  1. Missed Call service is only enabled by default when Voicemail has been disabled.
     
  2. To enable or disable this option, simply SMS “ON” or “OFF” to 159 from your mobile handset. Alternatively, you may call 159 and follow the voice prompts.
     

Premium SMS

Premium SMS services are often advertised on TV or in magazines. They require you to subscribe to the service by texting or calling their number (typically starting with ‘19’).

  1. iiNet does not provide nor apply additional charges for premium services; all premium service charges are passed on to you directly from the third party provider of those premium services.
     
  2. To unsubscribe from a premium service, SMS the word ‘STOP’ to the number of the premium service provider.
     
  3. To block the ability to subscribe to premium services, set the toggle switch to OFF and then click Submit. Doing this will not unsubscribe you from any premium services you are currently subscribed to.

 

Was this article helpful?

YesNo

Can't find what you're looking for?

If you need a hand, our friendly Support Team is available 24/7. Just shoot us an email or call 13 22 58 and we'll be happy to help.

Try another search Call us on 13 22 58 Tweet us at @iinet