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This article will show you how to use the features available for NBN™ Phone for NBN™ HFC and NBN™ FTTC broadband.
This service does not have a voice mail feature.
Please note: Standard call costs apply when any call forwarding features forward a call to a new destination. All call forwarding features are disabled by default.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
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CLID Blocking (Calling Line ID Blocking) blocks your phone number from being displayed to the person you’re calling. It is disabled by default.
Call Barring blocks specific types of calls from being made using your phone service. It is disabled by default, but the following barring types are available:
|Barring type||Can’t call:|
(no call barring)
|Premium 19/1900 numbers, HRI*|
|International||Premium 19/1900 numbers, HRI*|
|Local||Premium 19/1900 numbers, National, Mobile, International, Special services, HRI*|
|National||Premium 19/1900 numbers, International, Premium, HRI*|
|National & Mobile||Premium 19/1900 numbers, Mobile, International, Premium, HRI*|
* HRI (High risk international): If you want to get high risk international numbers unbarred, please call us on 13 22 58.
If someone calls your phone number while you’re on a call, Call Waiting allows you to put someone on hold. Call Waiting is enabled by default and currently, it cannot be disabled.
Please note that dialling *69 is not supported for NBN™ Phone. However, handsets with a built-in call return function will work. Standard call costs apply.