iiNet - connect better

Technical Support

Support & billing: 13 22 58


Sales: 13 19 17

Login to iiNet

Need help?

Are you an iiNet agent?

Login here.

Online Help

Search our self help articles to find what you need.

Netphone (VoIP) FAQ

This article will answer some frequently asked questions about iiNet’s Netphone (VoIP) service. 

Select one of the links below to jump to a query:

What is Netphone?

Netphone is a VoIP service. VoIP stands for "Voice over Internet Protocol" – basically, it’s a phone service that transmits your voice over your internet connection.

What are the benefits of Netphone?

  • Significantly cheaper call rates than traditional phones (for call rates on discontinued Netphone (VoIP) plans, please refer to the plan's Critical Information Summary).
  • Mobile call charges are 29c/min (per 30 second block).
  • International calls from 5c per minute. Check rates per country.
  • 1300 and 13 numbers 30c untimed.

In exchange for these significant cost benefits, Netphone is only available to those who agree to waive their rights under the Customer Service Guarantee.


How do I set up Netphone?

Once your Netphone service has been activated, you’ll need to configure the service in your modem. For full instructions, see Setting up VoIP.


Is it possible to have Home Phone and Netphone at the same time?

Yes, provided your address has an active copper phone line connected and you have an ADSL/ADSL2+ broadband service.

It’s even possible to have calls to your Home Phone number and your Netphone number come to the same handset if it’s connected to your modem in a specific way called “PSTN Failover”. Learn how to set this up.


Will Netphone work if my internet connection is down?

No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.

Please note: If your modem is set up to route Home Phone calls, and your internet connection is down, outgoing calls will be made by your Home Phone service at the rates applicable for Home Phone.


Can I bring my landline number across the Netphone?

Yes, in most cases we can bring your existing telephone number over to Netphone using a process called LNP (Local Number Portability). There are a few things we'll need to check before bringing your phone number over - just call our friendly Sales team on 13 19 17 to make an enquiry.


If I move house, can I keep my Netphone number?

Netphone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.

Which features are available with Netphone VoIP?

Available features vary depending on the type of VoIP service you have with us. Please see the articles for a full list of available features and how to use them.


Was this article helpful?


Can't find what you're looking for?

If you need a hand, our friendly Support Team is available 24/7. Just shoot us an email or call 13 22 58 and we'll be happy to help.

Try another search Call us on 13 22 58 Tweet us at @iinet