This article will explain how to troubleshoot speed issues for an iiNet FTTH service such as OptiComm or RedTrain.
Select one of the links below to jump to a query:
|Weak WiFi signal||To rule out a weak WiFi signal, you should test your speed on a computer connected to your modem with an Ethernet cable.|
|Damaged or loose cables||Check that all cables are in good condition and plugged in securely.|
|Virus or malware infection||Run an antivirus/anti-malware scan using your antivirus software. If you need a hand with this, please contact your security software’s Customer Support.|
|Firewalls or other antivirus software settings||Test your speed while firewalls/antivirus software is temporarily disabled. Please contact your security software’s Customer Support if you need a hand with this.|
|Data congestion||To rule out data congestion, reduce the number of connected devices on your home network.|
|Network congestion||Test your speed at different times of the day, especially if your slow speeds only seem to occur around 5-8PM, which is a typical time for network congestion to occur.|
Note: Some older installations may have the Connection Box in an outdoors cabinet on an exterior wall of the premises.
Note: If an outdoor Connection Box has no apparent power button or switch, skip this step.
In most cases, the active port on your Connection Box will be LAN 1. If a different LAN port was activated when your FTTH equipment was installed, please use that one instead.
Note: There are different kinds of Ethernet cables. For FTTH connections, we strongly recommend Cat 6 or Cat 5e. While a Cat 5 cable will work, it won't support the speeds of your FTTH service.