Troubleshooting Fibre Phone for Cannot Call Certain Numbers
This article will guide you through the troubleshooting for being unable to call certain types of phone numbers on an nbn™ Fibre Phone used for nbn™ Fibre to the Premises (FTTP) broadband services.
Select one of the links below to jump to a query:
- You can successfully make and receive calls, but you cannot make calls to specific types of numbers (e.g. certain international numbers).
Things to check first
|Potential cause||Try this:|
|Call barring settings preventing call||Log in to Toolbox to check your Call Barring settings and adjust them if necessary.|
|Billing or service suspension||Log in to Toolbox to check if there are any alerts for service suspensions for your account.|
|The number is a premium number||It is not possible to call premium numbers (e.g. those beginning with 19/1900/1902) using any of our VoIP services, including Fibre Phone. You must use an alternate phone service such as a mobile.|
- iiNet Fibre Phone services have certain high risk international numbers blocked by default.
- If you need to make calls to a high risk country, please call us on 13 22 58 to request that high risk numbers be unblocked for your Fibre Phone service.
- A list of high risk countries is available at High Risk Call Blocking explained.