This article will guide you through the troubleshooting for speed issues on a Mobile Broadband service.
Note: As of 13 October 2015, Mobile Broadband hardware and services are no longer sold by the iiNet Group, however existing customers may continue their service and request a replacement SIM card if necessary. Existing Mobile Broadband customers can view and swap plans in Toolbox (My Products > Broadband > Change plan) or by calling us on 13 22 58.
Select one of the links below to jump to a query:
|Data congestion||If you’re using a WiFi Hotspot, reduce the number of devices connected at the same time to rule out data congestion.|
|Weak WiFi signal||If you’re using a WiFi Hotspot, follow this advice to obtain the best WiFi signal strength possible.|
|Mobile network congestion||iiNet Mobile operates on the Optus network. If you only experience speed issues during peak hours (e.g. 5PM-8PM) or during crowded events such as music festivals, then the cause may be network congestion.|