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Technical Support

Support & billing: 13 22 58

Sales

Sales: 13 19 17

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Online Help

Search our self help articles to find what you need.

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Internet

About internet.

Set up broadband

How set up your ADSL, Naked DSL or Wi-Fi

Set up NBN

How to set up your NBN or fibre broadband

Set up dialup

How to set up your dialup internet

Troubleshoot broadband

Fixing issues with your ADSL, Naked DSL or Wi-Fi

Troubleshoot NBN

Fixing issues with your NBN or Fibre internet

Troubleshoot dialup

Fixing issues with your Dialup internet

Troubleshoot browsing

For when you're online but websites won't load

Manuals & Guides

Setup guides and user manuals for modem routers

Frequently Asked Questions

FAQs about our internet products

Billing & Accounts

Articles about billing and accounts.

Invoices

Everything to do with bills and billing

Using Toolbox

Tutorials for our online account management tool

Account Management

Important stuff like authorising contacts and our escalation process

Safety & Security

Tips for keeping safe on the web

Manuals & Guides

Manuals and guides for billing and accounts

Email & Hosting

All about email and hosting.

Set up Email

How to set up your iiNet email address

Troubleshoot Email

Fixing issues with your iiNet mailbox

Webmail Guides

Tutorials for our very own webmail service

Web Hosting

Setup and support for Web Hosting and Domains

Virtual Services

Setup and support for VPS, VPN and shopping cart

Hosted Exchange

Setup and support for Hosted Exchange

Hosted Lync

Setup and support for Hosted Lync

Manuals & Guides

Manuals and guides for email and hosting

 

Phone

About telephony services and products at iiNet.

Set up Home Phone

Setup and features for Home Phone

Set up Netphone VoIP

Setup and features for Netphone (VoIP)

Set up Fibre Phone

Setup and features for NBN Fibre Phone

Troubleshoot Home Phone

Fixing issues with your Home Phone

Troubleshoot Netphone VoIP

Fixing issues with your Netphone (VoIP)

Troubleshoot Fibre Phone

Fixing issues with your NBN Fibre Phone

Business Voice

Setup and support for Business Voice

Manuals & Guides

Manuals and guides for phone

Frequently Asked Questions

FAQs about our phone products

Mobile

About mobile services

Set up Mobile Voice

Setup and features for Mobile Voice

Set up Mobile Broadband

How to set up your Mobile Broadband connection

Troubleshoot Mobile Voice

Fixing issues with your Mobile Voice

Troubleshoot Mobile Broadband

Fixing issues with your Mobile Broadband

Manuals & Guides

Setup guides, tech specs and manuals for mobile hardware

Frequently Asked Questions

FAQs about our mobile products

iiNet TV with Fetch

About iiNet TV with Fetch.

Set up iiNet TV

How to get your iiNet TV up and running

Troubleshoot iiNet TV

Fixing issues with your iiNet TV

Manuals & Guides

Guides and user manuals for iiNet TV hardware

Frequently Asked Questions

FAQs about our iiNet TV products