This article will guide you through the troubleshooting for no internet connection on an iiNet Cable (HFC) broadband service.
Select one of the links below to jump to a query:
|Potential cause||Try this:|
|Incompatible modem/physical setup
||You need to use the Arris CM820 Cable modem supplied with your Cable connection. If you have an additional router for WiFi, this must be plugged into the yellow Ethernet port on the back of the Cable modem, not the wall socket.
If you haven't already done so, follow the setup guide for your iiNet modem to plug it in and configure it for Cable.
|Browsing issues||If your modem has no irregular lights, try to view a website using a different computer or device. If only one computer/device can’t view a website, that device may have browsing issues.|
|Loose or damaged cables||Check that all cables are in good condition and plugged in securely.|
If you can view a website, this means your Cable modem has a working connection and the issue lies with the WiFi router - please switch to troubleshooting WiFi Network No Connection.
If you still can’t view a website, go to the next step.