Are you a customer? We can make sure you get help that's relevant to your services if you confirm some details about your account. You can change this selection at any time.
Please confirm what your invoice or self-help system looks like so we can display tailored information.
What does your iiNet invoice look like?
What does your iiNet self-help system look like? (Not sure? Try logging in here).
This article will show you how to update your payment details in Toolbox.
Your payment details show your nominated payment method for your iiNet account, which can be a credit card or a bank account. This payment method is used for the automatic debits to pay your monthly invoices.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
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For more information, see the instructions below.
If you have any trouble updating your details, please give us a call on 13 22 58. If you choose to email firstname.lastname@example.org, please do NOT include your bank account or credit card details. Sending this kind of personal information via email may be unsafe. A member of our Billing Team can arrange to call you to confirm your details over the phone.