Everything to do with bills and billing
This article provides information about the consequences if we, the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet), exercise our right to restrict, suspend or disconnect one or more of your services for credit or debt management reasons.
The difference between a credit and a refund and how they're used at iiNet.
Answers to some common questions about the way that iiNet Mobile services are billed.
We occasionally get mistaken for iNet Ltd, another ISP with a similar name. We are unable to assist iNet Ltd customers with their iNet billing queries as we are not the same company.
We offer a wide range of products and some of them have different ways of being billed, so invoice alignments are often necessary when a plan is changed or a new service is added to an account.