iiNet - connect better

Technical Support

Support & billing: 13 22 58

Sales

Sales: 13 19 17

Login to iiNet

Need help?

Are you an iiNet agent?

Login here.

Online Help

Search our self help articles to find what you need.

Manuals & Guides

Manuals and guides for billing and accounts

Adam Internet Information for existing customers

This article will provide information to Adam customers who have been brought across to iiNet’s billing system.

Complaints Escalation Process

Our complaints process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we will always aim to provide you with awesome customer service, we recognise that you may wish to express dissatisfaction with our products, services, staff or procedures.

How to Lodge a Statutory Declaration Form

Here's how to lodge a Statutory Declaration (stat dec) which may be required in certain situations regarding the provisioning or ownership of your iiNet account.

How to search the Billing & Accounts category

iiHelp's had an update! Here's a little help with how to find answers for your Billing & Accounts queries.

How to view PDF files

How to safely download Adobe Reader for various Operating Systems, allowing you to view PDF files such as your monthly iiNet invoice. The software is free to download.