Manuals & Guides
Manuals and guides for billing and accounts
Our complaints process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we will always aim to provide you with awesome customer service, we recognise that you may wish to express dissatisfaction with our products, services, staff or procedures.
Here's how to lodge a Statutory Declaration (stat dec) which may be required in certain situations regarding the provisioning or ownership of your iiNet account.
How to safely download Adobe Reader for various Operating Systems, allowing you to view PDF files such as your monthly iiNet invoice. The software is free to download.